Desktop Support Technician

1 day ago

Montréal QC, Canada Ovation Workplace Services Full time

**Desktop Support Technician**:
**Job Summary**:
Desktop Technician will provide day to day local

a) Provide first/second level contact and problem resolution for customer issues.
b) Work with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
f) Should have basic knowledge of Mac operating system, to support Apple pc users.
g) Install, upgrade, support and troubleshoot for printers, computer hardware.
h) Performs general preventative maintenance tasks on computers, laptops, printers.
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

a) Bachelor’s Degree or equivalent in Computer Science or related field.
b) CompTIA A+, Microsoft Certified Professional (MCP) or better.
c) Minimum of 18 months years of IT experience.
d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
f) Proven analytical, troubleshooting and problem-solving skills.
g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills.
i) Adaptable and flexible in a fast-changing industry and work environment.
j) Willing to work off-hours and weekends when required for projects or emergency support.

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- IT support: 2 years (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

  • Desktop Support Technician

    1 day ago

    Montréal, QC, Canada Ovation work place services Full time

    (a) A+ Certification or equivalent experience (b) Good working knowledge of Active Directory (c) 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level. (d) Excellent customer service and communication skills including providing VIP support (e) Experience supporting large...

  • Desktop Support Technician

    1 day ago

    Montréal, QC, Canada Ovation Workplace Services Full time

    (a) A+ Certification or equivalent experience (b) Good working knowledge of Active Directory (c) 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level. (d) Excellent customer service and communication skills including providing VIP support (e) Experience supporting large...

  • Desktop Support Technician

    1 week ago

    Montréal, Canada TekWisen Software Pvt. Ltd Full time

    Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. **Major Job Duties**: - Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. - Assist Corporate Desk Side Support technicians with...

  • Desktop Support Technician

    7 days ago

    Montréal, Canada Ovation Workspace Services Full time

    Desktop Technician will provide day to day local **Salary**: $20.00-$33.00 per hour Schedule: - 8 hour shift Ability to commute/relocate: - Lethbridge, AB T1H 5K8: reliably commute or plan to relocate before starting work (required) Application question(s): - Have you taken covid vaccination? **Education**: - Bachelor's Degree...

  • Desktop Support Technician

    1 week ago

    Montréal, QC, Canada ESP Global Services Full time

    **Future Opportunities** We are currently sourcing interested individuals for potential future positions. You must have the right to work in Canada. If you'd like to be considered for upcoming opportunities, please express your interest, and we'll keep you informed. We are an equal opportunity employer. **About the Job**: As a Desktop Support Technician...

  • Freelance Desktop support Engineer

    2 weeks ago

    Montréal, QC HB C, Canada Sybex support Service Full time

    OverviewWe are seeking a skilled Freelance Desktop Support Engineer to provide comprehensive technical assistance remotely and on-site as needed. This role involves troubleshooting hardware and software issues, managing IT infrastructure, and ensuring optimal performance of desktop systems across various platforms. The ideal candidate will possess strong...

  • Desktop Support

    7 days ago

    Montréal, Canada Epsilon solutions pvt ltd. Full time

    Responsibilities: - Excellent analytical and problem-solving skills Demonstrable experience in managing a successful team of support technicians and successful completion of computer hardware and current desktop support technician certifications Excellent customer service skills Desk side Support Management Customer Relationship Management Vendor...

  • Desktop Support Technician

    1 week ago

    Montréal, Canada TTEC Full time

    Desktop Support Technician - On site Quebec, CAN (French not required) **Desktop Support Technician** Bringing smiles is what we do at TTEC... for you and the customer. As a Desktop Support Associate Technician working onsite, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning...

  • Desktop Support Technician

    1 week ago

    Montréal, Canada ESP Global Services Full time

    **Future Opportunities** We are currently sourcing interested individuals for potential future positions. You must have the right to work in Canada. If you'd like to be considered for upcoming opportunities, please express your interest, and we'll keep you informed. We are an equal opportunity employer. **About the Job**: As a Desktop Support Technician...

  • Desktop Support Technician

    6 days ago

    Montréal, Canada Q1 Technologies Full time

    Skills Required: - Knowledge on End User Computing Devices (Laptop / Desktop / VDI) - Expertise on windows 7/ 10 administrations - Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues - Knowledge on PC and peripheral Hardware troubleshooting (including print & scanning devices) - Hands on Experience on...