Coordinated Access Lead

Job Description
Through its core values of
Courage, Respect and Excellence
, CAMH is implementing its Strategic Plan:
Connected CAMH,
to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health
is
Health.
To learn more about CAMH, please visit their website at:
To view our Land Acknowledgment, please click
here.
Access CAMH provides centralized intake, screening, service matching for mental health and addictions services, making it easy for patients to connect to the appropriate care providers based on their needs.

The Coordinated Access Lead Will

• Act as the point of contact for referral management for Access CAMH, liaising with referral sources and partner hospitals/agencies
• Provide clinical leadership to Access CAMH, ensuring alignment with provincial standards , internal and external stakeholders in collaboration with the Access CAMH manager and leadership of partner hospitals/agencies.
• Lead and/or participate in provincial and regional committees focused on continuous quality improvement to optimize referral management, in collaboration with partner organizations, primary care, and partner hospitals/agencies.
• Provide clinical direction and support to team to ensure timely and effective triaging, screening, and service matching patients to the right care, including assisting staff with escalating workloads, clinical decision making, mitigating risk, or assisting with de-escalation of patient/family interactions.
• Provide clinical leadership through coaching, education and mentorship of all staff in the program to meet best practice standards
• Provide clinical leadership engaging the clinical team and external service providers for patients who need enhanced care planning or service resolution
• Act as a clinical resource to staff and other health professionals in the organization related to service coordination/access issues
• Assume responsibility as the point of contact for coordinating and communicating with external stakeholders (Toronto Region hospitals, mental health organizations, primary care, other provincial hubs) to facilitate efficient referral flow and access to care.
• Build partnership and collaboration with system partners within Toronto Region and across the province at other coordinated access hubs to build and standardize care pathways
• Lead and/or participates in regional/provincial meetings related to coordinated access and, optimizing referral management processes, in collaboration with partner organizations, primary care, and partner hospitals/agencies.
• Support leadership at external organizations to align with provincial standards for coordinated access
• Support staff recruitment and onboarding, in collaboration with manager
• Support and provides direction to the clinicians and clerical staff when needed to ensure timely access to care and appropriate service matching
• Collaborate with manager by engaging in clinical practice review and enhancement of staff skills & knowledge.
• Provide and/or coordinates education/training opportunities for all staff in collaboration with manager
• Initiate, lead and facilitates quality improvement projects and huddles within the team and across system partners
• Participate in the development of a program quality scorecard which aligns to corporate or portfolio requirements.
• Contribute and monitors key program performance indicators for team and across all system partners (eg. Wait times, referral volume) and implements necessary engagements and process changes to optimize referral management efficiencies in collaboration with manager.
• Monitor safety issues, complaints and implements strategies to address using a quality improvement approach or learning process mapping.
• Conduct audits related to quality-of-care issues, reports outcomes and collaborates on strategies for ongoing improvement.
• Promptly follow up on any patient complaints or incidents, utilizing each complaint/incident as an opportunity for CQI. Completes incident report and utilizes the support of the manager as necessary to reach a satisfactory resolution.
• Monitor and communicate appropriately to the manager about the utilization or issues of staffing including performance concerns that directly impact program operation and objectives.

Job Requirements
The successful candidate will have the following requirements:

• Master's Degree
• LEAN, Six Sigma or Quality Improvement certificate
• Registered with an Ontario regulatory college (e.g., COTO, OCSWSSW)
• Minimum of 5-7 years mental health and addiction service delivery experience in hospital and community setting
• Minimum 3 years working experience in Mental Health and Addiction coordinated access model
• Minimum of 3-5 years participating and/or leading clinical quality improvement projects relevant to mental health and addiction service
• Minimum 3 years mentorship, supervision or teaching experience/qualifications
• Significant experience in leading a knowledge translation project or change management initiatives to improve care/service delivery
• Able to professionally and articulately represent the program at various internal and external committees.
• Able to demonstrate the ability to work across multiple sectors, create positive relationships and collaborate with internal and external partners, primary care, and Ontario Health
• Demonstrated skills in change management and conflict resolution.
• Demonstrated understanding of mental health and addiction system and services in the region