Express Connect Coordinator

We’re BC Hydro and we have a big job to do.

Keeping the lights on for over 4 million people across the province takes a lot of talented people doing
many different jobs. From working deep in a generating station, atop a power pole, or behind a desk,
whatever it is that makes you tick we offer challenging careers to help you reach your potential.

We’re investing more than $2 billion per year in major capital infrastructure projects to help meet the
growing demand for safe, reliable power. We’re upgrading transmission lines, building new substations,
and investing in our hydroelectric generation facilities.

We aim to provide meaningful and challenging work, opportunities for growth and a healthy work/life
balance. We’ve been recognized for excellence and been named one of B.C.’s Top Employers and one
of Canada’s Best Diversity Employers.

It's our vision to be the most trusted, innovative utility company in North America by being smart about
power in all we do.

**JOB DESCRIPTION**
**Duties**:

- Creates service orders for a variety of customer requested projects such as connection of

overhead and underground services of 100 amp, 200 amp or 400 amp, non-CT metered services.,
etc; issues connection orders on behalf of, and as instructed by Distribution Design; manages
projects from inception to completion; enters new service data into the Geographic Information
System (GIS).
- Completes Electric Services Orders (ESO) by entering various meter data, meter multipliers,

billing multipliers, billing information, meter reading routes/locations and related back billing
instructions. Establishes, maintains and deletes customer accounts. Provides an enquiry service
to internal and external customers on billing issues regarding service work. Investigates
discrepancies/errors and follows up with corrective action regarding service orders.
- Issues ESOs and work orders for disconnections and reconnections, removals, alterations and

new connections incompliance with Distribution Standards, Electric Tariff, Secondary Voltage
Revenue Metering and be consistent with permits, billing, credit, security and other criteria.
Processes ESO and work order information following emergency and/or security activities initiated
by others.
- Assists Contact Centre and Billing Operations by preparing billing related orders for

miscellaneous, in advance, standard, non-standard and other charges for BC Hydro and third
- party customers; tracks payment activity prior to releasing ESOs and work orders; informs
customers of payment requirements such as for call back and other charges.
- Examines customer accounts in SAP and determines the need for creating new accounts and

required fees (such as identifying fees pending) based on established policy and guidelines;
advises customers accordingly.
- Assists Distribution Design staff by issuing ESOs and work orders for a variety of other projects

such as: upgrading overhead transformers, etc; administers and raises work orders for new
- facilities such as: traffic signals and street lighting; assists by tracking and reporting all information
- for possible damage claims and information requests.- Maintains liaison between customers, municipal officials, contractors, line crews and other

utilities to explain policies, procedures and costs/rates related to an electric service request. May
- be required to provide cautionary comments regarding safety issues to customers that are- the Red Tag procedure.- Prepares, processes and maintains a variety of forms, documents, files, reports and summaries

related to distribution system records, statistics and activities including GIS record updating.- Preparing and revising a variety of plans, drawings and maps relating to the distribution system.
- Collects information such as permits and declarations, releases for construction and monitors

the progress of work orders that have been initiated by others and performs a variety of duties
- such as: routing work; responding to power quality complaints and aerial trespass problems;
- informing customers of planned interruptions; processing and monitoring work orders related to
- maintenance of plant, lines and poles; coordinating work with Line Department; providing and
- receiving information related to requirements for rights-of-way; and processing and maintaining
- records for flat rate accounts.- May be required to assist Distribution Design staff with billing and account information and

reviewing and issuing Design work orders for connections.- Performs duties of a minor nature related to the above duties that do not affect the rating of the

job.

**Qualifications**:
***
- High school graduation with Physics 11, Math 12 and English 12.
- Two (2) years of previous experience in a related Distribution or Customer Service job and one

(1) year of demonstrated working knowledge of BC Hydro’s distribution system, service
- connection process and electrical code.- Completion of BC Hydro