Dispatcher

Job ID: 482740

Work Type: Full Time Permanent

**DELIVER CONCRETE RESULTS - JOIN THE ONTARIO REDIMIX TEAM AT CRH CANADA**

**Who we are**
Recognized as one of Greater Toronto's Top 100 Employers, Ontario Redimix has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings. As a business we pride ourselves on around the clock service along with safely delivering quality concrete to our customers at a competitive price. Ontario Redimix is a proud member of Concrete Ontario giving our customers assurance that we are committed to producing and providing high quality concrete to our customers.

We are a member of CRH plc, a global building materials company with a proud and successful history, a strong track record of performance and a clear commitment to safety and ethical business practices. The company employs over 90,000 people in 37 countries around the world.

Position: Dispatcher
Term: Contract
Location: Etobicoke

The Dispatcher must communicate effectively with the RMX Drivers, Batch Plants, and Distribution team through regular phone calls and two-way radio systems to ensure accurate and timely concrete delivery. Dispatchers must also possess a strong directional orientation and a working knowledge of roadways in the GTA and surrounding areas in order to optimize RMX fleet resources based on project locations. Dispatchers must be computer savvy and demonstrate the ability to learn concrete shipping software and other required dispatching technologies.

Dispatchers should possess an ability to work well in a team environment and be able to perform at a high level under pressure situations. Dispatchers are required to work three types of shifts Monday - Friday: Opening Shift (05:30 - 13:30), Middle Shift (08:00 - 16:00) and Closing Shift (11:00 - close based on customer requirements). Dispatchers also work on rotation for Saturday shifts as an opportunity to collect overtime hours, and all Dispatcher should be flexible and able to work all shift types.

Various administrative duties may also be assigned based on departmental needs.

**MAJOR DUTIES/RESPONSIBILITIES**:

- Serve as the main point of contact between RMX Drivers and Distribution Team.
- Accurately and efficiently manage a large fleet of drivers over several batch plants to ensure on time delivery to our customers.
- Respond to customer enquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
- Cultivate strong relationships with RMX Drivers to ensure scheduling and delivery accuracy.
- Handle customer complaints by troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs.
- Uphold the company’s commitment to Environmental and Health & Safety.
- Administrative duties as required.

**QUALIFICATIONS**:

- High School Diploma
- 1-3 years of work experience
- Dispatching experience is an asset
- Related construction field experience is an asset
- Computer Proficiency - experience with Microsoft Office and Google Maps; Command Concrete is an asset

**KNOWLEDGE/SKILLS/ABILITIES REQUIRED**:

- Strong customer service orientation and experience
- Superb radio / phone skills - ability to professionally handle calls in a fast paced environment
- Strong interpersonal and communication skills
- Punctual and Efficient
- Attention to detail
- Excellent organization and time management skills
- Computer savvy
- Geographical awareness - GTA and surrounding areas
- Commitment to health and safety
- Relative industry experience

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.