Service Advisor

1 week ago

Ponoka, Canada AutoCanada Inc. Full time

**Service Advisor**

**Ponoka Chrysler Dodge Jeep Ram**

**Ponoka, Alberta**

**Ponoka Chrysler Didge Jeep Ram is an AutoCanada dealership.** We are looking for a
- **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership. Your love of the automotive industry, cars in general and dealing with the public coupled with your commitment to delivering the highest level of customer service, while overcoming day to day obstacles will ensure your ultimate success as a Service Advisor.

**What We Offer**
- Competitive wages
- Ongoing training
- Clean working environment
- Fast paced, busy Service Department
- Up to date equipment
- Health and dental plan

**Your Key Responsibilities**
- Own providing exceptional customer service to our valued clients by exceeding their needs and expectations.
- Answering incoming phone calls and inquires related to vehicle servicing.
- Meet and greet customers arriving for service appointments.
- Create quotes and work orders for vehicle repairs.
- Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information about available aftermarket and OEM part options.
- Provide the clients with regular information and updates regarding the status of vehicle repairs.
- Work with the parts department to determine parts availability and scheduling of future service appointments.
- Complete and close repair orders.
- Advise clients about warranty protections and potential cost savings.
- Review the repair order and service performed with the client after the service has been completed.

**Your Capabilities and Credentials**
- High School Diploma.
- Minimum of 2 years of experience in a customer service or sales capacity, preferably related to the automotive industry.
- Mechanical inclination and a working knowledge of “how cars work”.
- Ability to be professional and deliver exceptional service to clients.
- A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
- Excellent verbal/written communication combined with the ability to interact and gain the support of senior leadership and other decision makers.
- Strong organizational and time management skills.
- Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
- A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
- Detail oriented, self-motivated, and resourceful.
- Excellent skills in Word, Excel, and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.).
- Knowledge of CDK computer operating system or similar systems would be considered an asset.
- Must possess a valid driver's license and a safe driving history.

We are in pursuit of an elite team to take our publicly traded, Canadian-born and raised company, to the next level in automotive excellence. Founded in 2006, AutoCanada started with 19 dealerships managed by our head office team out of a tiny office in Edmonton. Fast forward 15 years and we currently operate 63 dealerships in eight provinces and the United States. Our once small team has grown to over 4,200 strong

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