Bilingual Clinical Learning Facilitator

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As a full-time permanent employee, the Clinical Learning Facilitator will have access to all the advantages of working for LifeWorks such as 3 weeks of paid vacation days as of the first day, floater and sick days, as well as a competitive and personnalizeable benefits package. In addition, following 1 year of service, the Clinical Learning Facilitator will be eligible to contribute to our pension fund and have access to other competitive investment options.

The Clinical Learning Facilitator is responsible for the design, delivery, evaluation, and maintenance of various learning and performance programs including orientation, clinical continuous learning, compliance, and products and services for clinical roles. The role entails ongoing collaboration with program stakeholders (including internal clients, fellow Learning Facilitators and Specialists, Project Managers, and more) to successfully design and deliver learning initiatives that align with business objectives for clinical-focused lines of business under Integrated Health Solutions. Under the guidance of the Senior Manager, Learning and Performance, Quality Monitoring and Communications, the Clinical Learning Facilitator executes on learning programs and projects that can potentially impact multiple departments and large groups of learners.

Specific responsibilities of the Clinical Learning Facilitator will include, but are not limited to the following:
Needs Assessment
- Conduct needs analysis to determine learning topics and requirements in consultation with colleagues and stakeholders
- Develop learning objectives based on learning and performance gaps
- Determine best learning solutions (Non-training or training) based on learning and performance gaps

Design
- Collaborate with clients and business partners to employ appropriate learning methodologies to assess, design, develop, and implement scalable and reusable clinical learning programs or performance tools that align business needs with learning objectives
- Introduce new and innovative design approaches to new and existing clinical learning curriculum and programs
- Recommend and implement enhancements to learning solutions to ensure constant improvements

Delivery
- Deliver learning events and learning solutions for multiple curriculum using all mediums including e-learning, virtual facilitation and blended learning
- Coordinate administrative functions necessary to deliver and document training programs (i.e. training schedules, communications, training reports, lessons learned, etc.)
- Lead and manage learners in a mature, professional learning environment

Evaluation
- Track and manage performance of learners and, if required, manage transition to functional manager/stakeholder

Success in the Clinical Learning Facilitator role will require the following core qualifications and skills:

- Bilingual (French/English) is preferred
- Master’s degree in counseling related field (e.g. Psychology, Social Work, Counseling Psychology, etc.) required
- Bachelor’s degree or certification in adult education, learning & development and/or related field is an asset
- Minimum 2 years direct counselling experience with clients
- Minimum 1 year of previous training or supervisory-type experience
- Experience with designing and developing training curriculum with multiple delivery methods, including instructor led, web based, audio and video
- Strong interpersonal, problem solving, negotiation, mediation, and conflict resolution skills
- Solid written and oral communication skills, including superior presentation and facilitation skills
- Excellent time management, multi-tasking and organizational skills, including the ability to be a strong team player as well as the capability to work well independently
- Excellent knowledge of the suite of Microsoft Office suite and Windows Operating systems
- EAP/Short-term Solution Focused Therapy experience is an asset
- Knowledge of current trends and practices relating to learning (i.e. gamification, social learning, micro learning) is an asset
- Knowledge of Learning Management Systems or other database management system is an asset
- Knowledge of multimedia tools and online course authoring tools would be an asset
- Project Management skills is an asset

Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.

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