Learning Facilitator

1 week ago

Montréal, Canada Manulife Full time

The **Learning Facilitator**is accountable for the facilitation of skill-based training for multiple business units within the Contact Center environment, primarily Group Benefits.

**Position Responsibilities**:

- Facilitate learning to appropriate audiences, in a professional manner, in a variety of settings including classroom training, workshops, hands-on, E-learning, live video/Web-ex training, coaching and guided self-study.
- Regularly review and evaluate course delivery and material to ensure they meet client and learner needs and that standards of quality and effectiveness are maintained.
- Follow up with learners and stakeholders to measure program success and ensure learning transfer.
- Conduct training needs and skill gap analyses for transactional/service roles.
- Create learning objectives and measures to deliver knowledge transfer.
- Provide training performance feedback to participants and managers.
- Manage intake process and prioritization for training requests.
- Create and maintain variety of training documents and aids.
- Create and manage project plans and training schedules.

**Required Qualifications**:

- **Facilitation and presentation experience**, comfortable presenting in front of large and small audiences
- **Excellent written and verbal communication skills.**:

- Demonstrated consistent use of **good judgment and professionalism**when dealing with sensitive, confidential matters.
- Excellent **time management skills**where multiple large projects are successfully managed.
- Attention to detail.
- Ability to create and maintain strong working relationships with all levels of employees.
- Ability to be flexible and adaptable when dealing with change.
- Ability to work independently and/or in a team setting.
- Ability to work independently on several projects and keep all stakeholders informed.
- Proficient in MS Office software suite.
- Familiarity with Adult Education Learning principles.
- Strong product and industry knowledge.
- Extensive knowledge of business unit systems, and all functional business areas.
- Ability to diagnose and recommend training solutions based on business objectives and initiatives.

**Preferred Qualifications**:

- Knowledge of Group Benefits is a major asset.
- Knowledge of long term care is an asset.

**When you join our team**:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Montreal, Quebec

**Working Arrangement**

Hybrid
**Salary range is expected to be between**

$50,250.00 CAD - $83,750.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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