Current jobs related to Bilingual Learning Facilitator - Montréal - Sun Life
-
Learning Facilitator
6 days ago
Montréal, Canada Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
Bilingual Order Desk Representative
3 weeks ago
Montréal-Est, Canada Bilingual Source Full timeBilingual Order Desk Representative - Full-Time (Montreal, QC | 100% On-Site) Salary: $40,000 - $45,000 annually Monday-Friday | Day Shift | No Weekends Are you an organized, customer-focused professional looking to grow within a well-established Canadian company? A respected leader in the building materials and coatings industry is seeking a full-time Order...
-
Bilingual Order Desk Representative
3 weeks ago
Montréal-Est, Canada Bilingual Source Full timeBilingual Order Desk Representative - Full-Time (Montreal, QC | 100% On-Site) Salary: $40,000 - $45,000 annually Monday-Friday | Day Shift | No Weekends Are you an organized, customer-focused professional looking to grow within a well-established Canadian company? A respected leader in the building materials and coatings industry is seeking a full-time...
-
Bilingual Order Desk Representative
3 weeks ago
Montréal-Est, Canada Bilingual Source Full timeBilingual Order Desk Representative - Full-Time (Montreal, QC | 100% On-Site) Salary: $40,000 - $45,000 annually Monday-Friday | Day Shift | No Weekends Are you an organized, customer-focused professional looking to grow within a well-established Canadian company? A respected leader in the building materials and coatings industry is seeking a full-time Order...
-
Bilingual Order Desk Representative
3 weeks ago
Montréal, QC, Canada Bilingual Source Full time €40,000 - €45,000Bilingual Order Desk Representative - Full-Time (Montreal, QC | 100% On-Site) Salary: $40,000 - $45,000 annually Monday-Friday | Day Shift | No Weekends Are you an organized, customer-focused professional looking to grow within a well-established Canadian company? A respected leader in the building materials and coatings industry is seeking a...
-
Bilingual Order Desk Representative
4 days ago
Montréal-Est, Quebec, Canada Bilingual Source Full timeBilingual Order Desk Representative - Full-Time (Montreal, QC | 100% On-Site)Salary:$40,000 - $45,000 annuallyMonday-Friday | Day Shift | No WeekendsAre you an organized, customer-focused professional looking to grow within a well-established Canadian company? A respected leader in the building materials and coatings industry is seeking a full-time Order...
-
Bilingual Order Desk Representative
3 weeks ago
Montréal-Est, QC, Canada Bilingual Source Full time €40,000 - €45,000Bilingual Order Desk Representative - Full-Time (Montreal, QC | 100% On-Site) Salary: $40,000 - $45,000 annually Monday-Friday | Day Shift | No Weekends Are you an organized, customer-focused professional looking to grow within a well-established Canadian company? A respected leader in the building materials and coatings industry is seeking a full-time Order...
-
Bilingual Order Desk Representative
2 weeks ago
Montréal-Est, QC, Canada Bilingual Source Full timeBilingual Order Desk Representative - Full-Time (Montreal, QC | 100% On-Site) Salary: $40,000 - $45,000 annually Monday-Friday | Day Shift | No Weekends Are you an organized, customer-focused professional looking to grow within a well-established Canadian company? A respected leader in the building materials and coatings industry is seeking a full-time Order...
-
Job Facilitator
2 weeks ago
Montréal, Canada Wagar Adult Education Center Full time**Job Title**: Job Facilitator **Overview**: We are seeking a compassionate and dedicated individual to join our team as a Job Facilitator for our neurodivergent student population. As a Job Facilitator, you will work closely with students with diverse abilities to develop their vocational skills, facilitate employment opportunities, and support their...
-
Bilingual Coordinator, Learning Solutions
4 days ago
Montréal, Canada Business Development Bank of Canada Full timeWe are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...
Bilingual Learning Facilitator
2 weeks ago
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
**Location**: Hybrid
The Operational Learning and Performance (OLP) team provides innovative and digital learning, quality, and knowledge management solutions to the Canadian Operations business lines. Our solutions are aligned to the overall strategy and vision for Canadian Operations and enable our business partners to provide client centric service excellence.
As part of Operational Learning & Performance’s Learning Ongoing Delivery, this role facilitates learning to associates through in-class and remote delivery. Learning Facilitators are accountable to deliver learner-centric training programs to large sized groups across locations, adjusting their facilitation approach in the moment to meet learner needs/styles while continuing to drive program objectives.
The Learning Facilitator will identify, communicate and mitigate learner risk/fit, operating as an informal leader to model and instill the Sun Life values in all their learners.
**What will you do?**
Facilitate Learning Delivery
- Deliver world class learning to the Sun Life standard expected.
- Facilitate and support learner-centric training programs to multiple audiences.
- Manage new hire groups of up to 20 learners per session.
- Provide effective leadership, coaching, support, and motivation to groups of learners, focusing on adult learning principles.
- Creating optimal learning environments, adapting to learner needs, and engaging participants through various methods.
- Connect key concepts to organizational values, culture, and strategic priorities.
- Continuously develop facilitation skills and instill confidence in business partners regarding program delivery and support for operational metrics.
Learning Assessment Delivery
- Early identification of learner risk and fit during facilitation to raise awareness in regular meeting with Learning Manager and Onboarding/business leaders.
- Qualitatively assessing and documenting learning and knowledge transfer, as well as absences and behavioral observations for both in-class and virtual learners
- Recommending, planning, and implementing learning risk mitigation strategies during training and learning academy.
- Plan and host regular learning progress updates with Onboarding/business leaders
- Conduct learning interventions and huddles during training and learning academy.
- Discuss with peers and coordinate any identified improvements to curriculum with the Design team.
Learning Planning & Mentorship
- Participate in train the trainer sessions and self-guided study to learn new content.
- Responsible for ensuring learning materials are current and best-in-class.
- Collaborate with the Design team to create/maintain detailed facilitator guides for all delivered programs.
- Mentor less tenured facilitators through peer-to-peer observations.
- Accountable for reviewing post-facilitation metrics (as they relate to our baselines at transition) and adapting performance/training accordingly.
**What do you need to succeed?**
- Bilingualism (French, English, both oral and written) is required as the incumbent will be responsible for creating and delivering training to employees and/or English and French-speaking clients across Canada
- 2 years’ experience in a facilitation role, ideally in a Call Center environment
- Ability to facilitate learnings in large group settings of up to 20 learners
- Previous experience in the insurance or financial industry, an asset.
- Strong ability to present information, provide instruction and direction to manage learners in an engaging manner
- Ability to learn new information quickly and collaborate effectively with internal and external partners
- Ability to make an impact through influencing skills and ability to build strong relationships at all levels of the organization
- Demonstrated ability to exercise independent judgment or initiative and function with mínimal supervision
- Adult education certificate, a bachelor's degree in education, or a relevant college degree
**Reasons why should you join us under the sun**
- We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
- A caring, supportive, and inclusive culture
- We’re honoured to be recognized as a 2024 Best Workplaces by Great Place to Work® Canada
- Flexible Benefits from the day you join to meet the needs o
