Administrative Support Agent, Class Ii

6 days ago

Montréal, Canada Dawson College Full time

Nature of the Work:

- The principal and customary work of the employee in this employment class consists in performing a variety of administrative duties in accordance with established methods and procedures.**Responsibilities**:
- Greet students, faculty and the public efficiently and courteously
- Respond to inquiries in general for the Registrar’s Office
- Respond to counter queries and where necessary direct to appropriate individual
- Take messages and forward them to the appropriate individuals
- Assist Admissions office in mailing of admission letters
- Sort and distribute mail for the Registrar’s Office and to respond to specific inquiries, complete forms, etc.
- Assist in mailing of transcripts and other department mailings
- Participate in the course drop process as well as grade changes
- Ensure the accuracy of the Student file in the Clara System when updating a student’s record
- Process document requests either at the counter
- Issue an assortment of letters for full-time/part-time attendance and status, diploma received, as well as other letters and written requests for students
- Assist other members of the department at peak periods as may be required
- Perform other related tasks

**Requirements**:

- Qualifications:

- To have a diploma of vocational studies (DEP) in an appropriate specialty or a secondary school diploma (DES) or have a diploma or an attestation of studies which is recognized as an equivalent by the competent authority.
- Conditions:
- Advanced oral and written English communication skills (testing may be required)
- Intermediate conversational French (testing may be required)
- Basic Microsoft Word and Excel skills (testing may be required)
- Ability to work as a team player, exercising both judgment and initiative
- Demonstrated attention to detail
- Ability to learn new software
- Knowledge of Adobe, an asset.

**Comments**:
Please note that a cover letter addressed to Laura Smith is mandatory. If your work experience has changed since your last visit, be sure to attach an updated resume.

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