Current jobs related to Learning Facilitator - Waterloo - Sun Life
-
Program Facilitator
2 weeks ago
Waterloo, Ontario, Canada Boma Learning Centre Full timeJob Title: Program Facilitator (Supervised)Reports to: The Program Facilitator will report to the Director of Boma Learning Centre.Job Overview: The Program Facilitator will provide Applied Behaviour Analytic Services to our clients in compliance with the Standards of Professional Conduct, 2024 (College of Psychologists and Behaviour Analysts of Ontario) and...
-
Program Facilitator 2
8 hours ago
Waterloo, Canada Boma Learning Centre Full time_**Job Title**:_ Program Facilitator 2 (Supervised) - **Reports to**:_ The Program Facilitator 2 will report to the Director of Boma Learning Centre - **Qualifications and Skills ( Minimum 1 year Experience Required)**_ Minimum 2 years experience working with children and youth - Post Secondary Education (Completed) - Minimum 1 year experience in Applied...
-
Director, Learning and Education
2 days ago
Waterloo, Canada CarePartners Full timeWho We Are: CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing...
-
Learning Partner
2 weeks ago
Waterloo, Canada Definity Full timeJob ID : 6450 Category : Commercial Insurance Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots...
-
Coordinator, Regional Learning
2 weeks ago
Waterloo, Canada MNP LLP Full timeInspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Learning & Development team as a Coordinator, Regional Learning & Development. This diverse team of professionals challenges the status quo by...
-
Machine Learning Researcher
16 minutes ago
Waterloo, Ontario, Canada RBC Full timeJob DescriptionAt RBC Borealis, you'll be joining a team of leading researchers and software engineering specializing in machine learning. You will have access to rich and massive datasets, and to computational resources to support novel product development touching machine learning areas such as generative AI, natural language processing, and time series...
-
Residence Coordinator, Experiential Learning
1 week ago
Waterloo, Canada Wilfrid Laurier University Full time**Date**:May 23, 2025 **Location**: Waterloo, CA **Company**:Wilfrid Laurier University **Department**: Student and Ancillary Services **Job Type**: Limited Term **Full-time/Part-time**: Full Time (>=1249 hrs/year) **Campus**: Waterloo **Reports to**:Residence Manager, Student Learning **Employee Group**: WLUSA **Application Deadline**: June 4, 2025...
-
ABA Therapist
7 days ago
Waterloo, ON NJ V, Canada Boma Learning Centre Full timeProgram Facilitator (Supervised)Boma Learning Centre | In-PersonAbout the RoleBoma Learning Centre is seeking a compassionate and motivated Program Facilitator (Supervised) to deliver Applied Behaviour Analysis (ABA) services to children and youth. You'll work as part of a supportive clinical team under the supervision of a Registered Behaviour Analyst...
-
Training Specialist
6 hours ago
Waterloo, Canada Region of Waterloo Full timeDevelops, implements, facilitates, and evaluates staff and management training for the Department. Facilitates/develops workshops and events to support service improvement initiatives. Assists management to assess training needs and create training plans to improve service delivery. **Knowledge, Skills & Abilities Required: - Knowledge of adult education;...
-
Manager, Bcm Operational Resilience
2 weeks ago
Waterloo, Canada Manulife Full timeInsurance, Affinity, Group Benefits, Contact Centres, and has worked extensively with business stakeholders and/or business risk management while being committed to successful delivery of important risk program deliverables. **Position Responsibilities**: - Lead the execution of the BCM Lifecycle for Canada Operations in alignment with Manulife’s BCM...
Learning Facilitator
2 weeks ago
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
**Position Summary**
The Operational Learning and Performance (OLP) team provides innovative and digital learning, quality, and knowledge management solutions to the Canadian Operations business lines. Our solutions are aligned to the overall strategy and vision for Canadian Operations and enable our business partners to provide client centric service excellence.
As part of Operational Learning & Performance’s Learning Ongoing Delivery, this role is required to facilitate learning to associates across Canadian Operations, through in-class and remote delivery. Learning Facilitators are accountable to deliver learner-centric training programs to large sized groups across locations, adjusting their facilitation approach in the moment to meet learner needs/styles while continuing to drive program objectives.
The Learning Facilitator will identify, communicate and mitigate learner risk/fit, operating as an informal leader to model and instill the Sun Life values in all their learners.
**Responsibilities**
Facilitate Learning Delivery
- Deliver world class learning to the Sun Life standard expected.
- Facilitate and support learner-centric training programs to multiple audiences, in multiple locations.
- Manage new hire groups of up to 20 learners per session.
- Provide effective leadership, coaching, support, and motivation to groups of learners, focusing on adult learning principles.
- Demonstrate excellence across the spectrum of facilitation skills including but not limited to:
- Creating optimal environments to foster learning and growth.
- Adjusting facilitation approach “in the moment” to meet learner needs/styles while continuing to drive program objectives.
- Demonstrate skill and knowledge with appropriate expertise, clear explanations, use of examples and analogies to provide context.
- Engage learners through discussion / questioning / visual aids / tools / activities.
- Connect key concepts for learners to organizational values, culture, and strategic priorities.
- Continuous development in facilitation and delivery best practices
- Instill confidence in business partners that learners are getting optimum program delivery and support to meet operational metrics.
Learning Assessment Delivery
- Early identification of learner risk and fit during facilitation to raise awareness in regular meeting with Learning Manager and Onboarding/business leaders.
- Qualitatively assessing and documenting learning and knowledge transfer, as well as absences and behavioral observations for both in-class and virtual learners
- Recommending, planning, and implementing learning risk mitigation strategies during training and nesting.
- Plan and host regular learning progress updates with Onboarding/business leaders
- Conduct learning interventions and huddles during training and nesting.
- Discuss with peers and coordinate any identified improvements to curriculum with the Design team.
Learning Planning & Mentorship
- Participate in train the trainer sessions and self-guided study to learn new content.
- Responsible for ensuring learning materials are current and best-in-class.
- Collaborate with the Design team to create/maintain detailed facilitator guides for all delivered programs.
- Mentor less tenured facilitators through peer-to-peer observations
- Accountable for reviewing post-facilitation metrics (as they relate to our baselines at transition) and adapting performance/training accordingly.
- Role modelling values-based behaviors in an informal leader model
- Share responsibility in scheduling learning sessions.
- Coordinate all aspects of learning delivery.
**Qualifications and Experience**:
- College Diploma or University Degree coupled with a minimum of 3 years’ experience in a Facilitation role.
- Certification in Adult Education which could include a Bachelor of Education Degree or a College Certification.
- Two to five years of Call Center training experience an asset.
- Demonstrated ability to exercise independent judgment or initiative and function with mínimal supervision.
- Strong ability to present information, provide instruction and direction to manage learners.
- Ability to work under pressure, prioritize workload and adapt to changing circumstances.
- Customer obsession mindset.
- Learn new information quickly and collaborate effectively with internal and external partners (if applicable)
- Proven vi
