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Training Specialist
3 weeks ago
Develops, implements, facilitates, and evaluates staff and management training for the Department. Facilitates/develops workshops and events to support service improvement initiatives. Assists management to assess training needs and create training plans to improve service delivery.
**Knowledge, Skills & Abilities Required:
- Knowledge of adult education; facilitation and training techniques and development; content development; and social/government assistance programs acquired through a 2-year college diploma or university degree in a related field (e.g., Adult Education, Social Sciences), plus 3 years of related experience (or equivalent combination of education and experience).
- Knowledge of the interrelatedness of divisional programs, services, and business processes, with ability to ensure training content/guidance in same is comprehensive, appropriate, and applicable.
- Knowledge of and ability to comply with policies, procedures, legislation, and guidelines (e.g., Ontario Works Act, Housing Services Act, Child Care & Early Years Act, Employment Insurance, Ontario Disability Program Act). Knowledge of program areas within the Department. Knowledge of resources available to individuals and families experiencing low income.
- Ability to ensure training is current, engaging, motivational, encouraging, and effective for different ability levels and learning styles, and meets trainee needs.
- Research, analytical, organizational, problem solving, and decision-making skills to design/develop, assess, and implement policies/procedures, training programs, evaluation, and schedules; research learning technologies/modules for training; adapt to changing priorities; and work independently. Ability to understand the relationship between legislation and technology.
- Human relations, communication, facilitation, and leadership skills to provide training, advice, and guidance to staff; manage classroom behaviour; communicate effectively and professionally with staff, the public, community organizations, and other municipalities; communicate technical language to varied audiences; provide leadership to project teams; and participate as an effective team member.
- Ability to read, interpret, and integrate information from legislation, policy, procedures, data, technical reports, business processes/practices. Ability to draft/write policies/procedures, training materials, and correspondence.
- Computer skills with ability to use software such as Microsoft Office, training equipment and software (e.g., smartboards), and internal and Provincial software/systems.
- Ability to alter hours to conduct presentations to the public (1-2 times/year).
- Ability to travel within (and occasionally outside) Waterloo Region.
- Ability to support and demonstrate the Region’s values.
