Manager, Bcm Operational Resilience

Insurance, Affinity, Group Benefits, Contact Centres, and has worked extensively with business stakeholders and/or business risk management while being committed to successful delivery of important risk program deliverables.

**Position Responsibilities**:

- Lead the execution of the BCM Lifecycle for Canada Operations in alignment with Manulife’s BCM Standard and OSFI E-21 guidelines
- Facilitate and manage the development, review, and maintenance of Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs), ensuring accuracy, completeness, and timely updates
- Manage and facilitate notification exercises and alternate site testing in accordance with BCM standards and regulatory requirements
- Collaborate with business units and functional partners to develop and implement remediation plans for resilience vulnerabilities
- Coordinate and support scenario-based testing of BCPs, ensuring alignment with regulatory expectations and internal standards
- Manage both BCM Book of Work and project-based deliverables, ensuring timely execution and alignment with strategic priorities
- Contribute to the continuous improvement of BCM practices, tools, and documentation, incorporating lessons learned and emerging risks
- Coordination with Global Operations and 2nd Line ORM
- Navigate the relationship with cross-functional stakeholders to address issues, develop strategic plans, advocate for change, and implement solutions

**Required Qualifications**:

- Bachelor’s degree in business, finance and/or industry certificate in operational risk
- 5 years of related experience with strong knowledge of business processes, risks and controls or exposure to business unit operational functions and projects that incorporate the usage of operational risk management methodologies
- Knowledge of Insurance, Group Benefits, Affinity and or Contact Centres operations is a plus
- Familiarity with E-21 OFSI Operational Resilience Guideline is a plus
- Strong verbal and written communication skills: ability to convey complex situations and relationships in a clear and concise manner and communicate effectively with all levels of staff and management;
- Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities
- Strong critical thinking, analytical skills and professional skepticism

**Preferred Qualifications**:

- Ability to synthesize complex information, identifying key points and issues and facilitate discussions to identify strategic and tactical impacts of transformational activities;
- Ability to identify and articulate risk and impact to the business and challenge the status quo for the right reasons;
- Ability to assimilate and interpret risk data to reach conclusions regarding the type and level of risk across the business
- Independently motivated to find new ways to address issues, confront barriers and seek out information for the benefit of the business;
- Ability and confidence to ask pertinent questions and adjust thinking when new facts are found
- Communication: Strong facilitation and presentation skills, with the ability to tailor messaging to various audiences

**When you join our team**:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**#LI-HYBRID**

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Referenced Salary Location**

Waterloo, Ontario

**Working Arrangement**

Hybrid

**Salary range is expected to be between**

$80,700.00 CAD - $145,260.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short