Account Manager

**Territory**: Niagara, Hamilton, Oakville, Mississauga, and parts of Toronto (up to Yonge Street)

**About Manchester Pet Supplies**:
Manchester Pet Supplies is a leading distributor of pet food and supplies, proudly servicing Ontario, Quebec, and Eastern Canada. As a family-owned business experiencing rapid growth and preparing to move into a larger facility, we are looking to add an Account Manager (Outside Sales) to support our existing retail partners and help expand our presence in key markets. At Manchester Pet Supplies, we’re committed to growing sales while taking care of our customers, suppliers, and staff, all while having fun along the way.

**Position Overview**:
This role is ideal for a driven and personable individual who thrives in an autonomous, on-the-road work environment and is passionate about delivering **exceptional** customer service. As an Account Manager, you’ll build lasting relationships, promote new product lines, and help retail partners grow their business through consistent communication, product knowledge, and proactive support.

**Key Responsibilities**:

- Develop and grow both new and existing customer portfolios within the assigned territory.
- Develop and maintain strong, long-lasting client relationships with retail partners.
- Conduct in-store visits in a structured six-week sales cycle to support sell-through and identify new sales opportunities.
- Introduce and promote new product launches on a regular basis.
- Work closely with the sales team to share insights, align on brand strategies, and coordinate promotional efforts.
- Track key customer account metrics (sales by account, brand, etc.) to gain valuable sales account information.
- Respond promptly to client inquiries and resolve issues to ensure high levels of customer satisfaction.

**Qualifications**:

- Proven outside sales experience with a demonstrated ability to influence and persuade others using a collaborative, relationship-driven approach.
- Strong organizational skills with the ability to manage time, route visits effectively, and maintain detailed records.
- Proactive, self-directed, and adaptable to changing business needs.
- Strong verbal and written communication skills.
- Proficient in Microsoft Outlook and CRM platforms (Zoho preferred); comfortable with tablet-based ordering systems.
- Valid driver’s license and reliable personal transportation.

**Compensation and Benefits**:

- Base salary starting at $60,000
- Commission structure with average potential annual earnings ~25% of base, based on performance; **no cap** **on commissions**
- Monthly expense allowance for travel, meals, and hospitality
- Comprehensive health benefits
- RRSP match
- Employee discount on pet food?

**Work Environment**:

- Field-based role with working hours based on store schedules/route 44 hours per week
- Attendance required at trade shows annually (currently four
- Initial in-person training followed by remote support
- Occasional travel to head office (Brantford)

**What Success Looks Like at One Year**:

- You have built trusted relationships with your accounts by consistently delivering exceptional customer service and being a reliable, go-to resource for store teams.
- You are consistently meeting or exceeding your sales targets through effective upselling, product placement, and account management.
- You actively contribute to the team culture by participating in trade shows, sharing insights, and aligning with Manchester’s values of initiative, collaboration, and positive energy.

**Job Types**: Full-time, Commission, Permanent

Pay: $60,000.00-$80,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: On the road