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- Be highly organized, highly confident and detail oriented
- Be friendly and outgoing due to substantial customer contact
- Have a clear voice with strong communication skills
- Be a reliable and committed team member

Job duties include, but are not limited to:

- Answering incoming phone calls and advising customers of services offered, pricing and technician’s available times for inspections and job assignments.
- Scheduling appointments and entering them into the computer software (Salesforce).
- Reviewing and maintaining service technician schedule.
- Dealing with customer inquiries, issues and complaints.
- Handling customer complaints and concerns in line with company policy.
- Frequently checking messages, quote requests, and existing customer messages.
- Communicating and relaying information to field staff.
- Updating customer information in Salesforce.
- Implementing sales and marketing strategies.
- Working with management on projects and campaigns.
- All other duties as assigned.

This is a part-time position. Shifts will vary. Please note that weekend shifts are required.

**Job Type**: Part-time

**Salary**: $16.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Morning shift

Supplemental pay types:

- Overtime pay

Work Location: In person