Customer Service Representative

2 weeks ago

Ancaster, Canada Plant Products Inc. Full time

**Whether you’re an employee, or customer our mission is to ensure you’re provided with everything you need to grow. Plant Products is proud to be the partner of choice for farms throughout Canada and the USA.**

**Working in our Ancaster, Ontario facility, you’ll join a dynamic team who’s passionate about making a difference in modern agriculture.**

**What you'll do**
- Provide exceptional customer service, by answering all communications professionally and on a timely basis
- Deal with all customer complaints efficiently and effectively.
- Act as a liaison between customer or sales representative and purchasing, operations, and finance
- Daily review of Order Status with Details report
- Ensure all orders are shipped on time in coordination with the shipper/receiver.
- Courier - creating and ensuring shipments are packaged, processed and sent out on time.
- Scheduling and notifying customers of back-orders, late orders, and future product deliveries.
- Coordinate with sales representatives on customer requests, issues, pricing, shipment timing, complaints, comments, etc.
- Maintain a strict code of confidentiality
- Processing orders accurately
- Acting as a liaison between the customer or sales representative and purchasing, operations, and finance. Must take initiative to solve customers’ issues.
- Promoting and developing our list of in store items
- Ensuring open communication between all departments
- Handling / processing in-store orders via cash, credit, debit transactions as well as credits per the customer credits procedure
- Stocking of shelves; ensuring adequate quantities of stock are displayed and advise purchasing of any stock shortfalls
- Needs to keep up to date with and conform to all corporate policies and procedures, specifically, but not limited to: Bio Shipping Procedures, Customer Service procedures.
- Maintain a strict code of confidentiality concerning Plant Products business activities and all related affairs including but not limited to knowledge specific to Plant Products customers and their businesses.
- All other duties as assigned.

**Who you are**
- Strong problem identification and problem resolution skill
- Excellent communication skills, both verbal and written
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Ability to perform repetitive tasks
- Able to work independently and in a team
- Must possess the ability to effectively manage time and carry out multiple tasks
- Commitment to accuracy and strong attention to detail
- Goal oriented
- Highly organized
- Ability to perform under pressure in a fast-paced environment
- Enjoys learning
- Knowledge of Excel and other computer programs an asset

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Disability insurance
- Employee assistance program
- Life insurance
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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