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Warranty and Claims Coordinator, After-sales Service

2 weeks ago

Montréal, Canada Enviroair Full time

The incumbent will be responsible for the department’s warranty and claims process and files.

They will ensure rigorous follow-up on these files, both with clients and manufacturers, including in cases of disputes. They will also be responsible for producing and managing follow-up reports.

This position requires close collaboration with Management, the Technical Sales team, the Parts department, and our contractor clientele.

**RESPONSIBILITIES**
- Coordinate and ensure resolution of warranty and claims files for the after-sales department
- Serve as point of contact for all E.H.Price Solutions warranty and claims calls
- Request relevant documents from suppliers (invoices, photos, information) to create clear cases files
- Ensure the smooth operation of the department to maintain a high level of customer satisfaction
- Process and track returns (RMA - RGA) in P21 and prepare related documents
- Coordinate RMA and RGA to manufacturers in collaboration with warehouse clerk
- Act as a point of contact between customers, manufacturers and E.H.Price Solutions (relevant departments)
- Process invoices and credit receipts in P21
- Follow up with representatives as needed
- Produce reports and minutes for management
- Provides day-to-day support to the technical team
- All other duties related to the position and certain administrative tasks.

**REQUIREMENTS**
- Diploma in administration or equivalent
- 2 to 3 years experience
- Construction and HVAC experience an asset

**SKILLS**
- Bilingual, so excellent command of French and English (spoken and written)
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio)
- Familiarity with ERP systems (an asset).

**INTERPERSONAL SKILLS**
- Problem-solving skills
- Attention to detail and excellent organizational abilities
- Strong customer service and client experience management skills
- Excellent interpersonal and communication skills
- Autonomy and initiative
- Thoroughness and accuracy
- Patience and precision
- Good time and priority management
- Professionalism
- Good judgment
- Diplomacy
- Discretion
- Punctuality and reliability
- Versatility and adaptability

**CONDITIONS OF EMPLOYMENT**
- Full-time, weekdays
- 37.5 hours per week
- Flexible hours between 7:00 a.m. and 5:00 p.m.
- Possibility of 2 days of remote work per week
- Work environment: open-plan office space with reservable private offices for meetings or conference calls
- On-site gym
- Insurance: comprehensive medical and dental
- Pension plan