Warranty and Claims Coordinator, After-sales Service

5 days ago

Montréal, Canada Enviroair Industries Full time

**PURPOSE of the function**

The incumbent will be responsible for the department’s warranty and claims process and files.

He/she will also be responsible for the follow-up and management of said files, the follow-up of warranty and litigation files with customers and manufacturers, and the production and management of follow-up reports. This person will be in constant interaction with Management, the Technical Sales Department, the Parts Department and all our contractor customers.

**RESPONSIBILITIES**
- Coordinate and ensure resolution of warranty and claims files for the after-sales department
- Serve as point of the contact for all Enviroair Group warranty and claims calls
- Request relevant documents from suppliers (invoices, photos, information) to create clear cases files
- Ensure the smooth operation of the department to maintain a high level of customer satisfaction
- Process and track returns (RMA - RGA) in P21 and prepare related documents
- Coordinate RMA and RGA to manufacturers in collaboration with warehouse clerk
- Act as a point of contact between customers, manufacturers and Enviroair (relevant departments)
- Process invoices and credit receipts in P21
- Follow up with representatives as needed
- Produce reports and minutes for management
- Provides day-to-day support to the technical team
- All other duties related to the position and certain administrative tasks.

**REQUIREMENTS**
- Diploma in administration or equivalent
- 2 to 3 years’ experience
- Construction and HVAC experience an asset

**SKILLS**
- Bilingual, so excellent command of French and English (spoken and written)
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio an asset)

**INTERPERSONAL SKILLS**
- Problem solving
- Develop positive working relationships with customers
- Attention to detail and excellent organizational skills
- Excellent interpersonal and communication skills
- Strong customer service skills
- High level of autonomy
- Rigor and resourcefulness
- Patience and thoroughness

**CONDITIONS OF EMPLOYMENT**
- Full-time
- 37.5 hours per week
- Flexible working hours between 7:00 a.m. and 5:00 p.m. to facilitate work-life balance
- Possibility of 2 days/week of teleworking
- Work environment: open shared office space with closed offices that can be reserved at any time (for meetings or conference calls).
- On-site gym
- Insurance: full medical and dental
- Group RRSP plan with employer contribution

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