Sales Bdc Agent

1 week ago

Montréal, Canada MERCEDES-BENZ WEST ISLAND Full time

Dilawri Group is now actively searching for a **Sales Appointment Coordinator** to join the team. **ABOUT US** Dilawri Group of Companies represents 77 dealerships nationwide with 20 dealerships in Ontario Dilawri Group offers a performance-driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a “promote from within culture”, training, solid pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service. - Want change in a disruptive market - Like being uncomfortable with "change" to grow - Want to be part of the "new era" of analytical leadership and empowerment - Have no Management experience but an "open" mind and driven **Responsibilities**: - Solicit existing customers, to promote the maintenance services recommended by the manufacturer and, where applicable, also promote other after-sales services - Perform outbound calls to new and existing Service Department customers to schedule service appointments - Perform outbound calls to Sales Department customers to schedule test-drive appointments - Perform outbound calls to Sales Department customers as follow-up to ensure satisfaction of vehicle, experience and generate referral sales, extended warranty sales for the Financial Services Office(s) - Perform outbound calls to Sales Customers to explain and invite customers to the New Owner Celebration Tasks Related to Customer Satisfaction and Retention - Follow-up with Service Department customers on the telephone within 48-hours, to ensure customer satisfaction - Gather all required information from the customers, to verify their satisfaction Qualifications: - Previous experience in a call centre or customer service centre - Must have friendly and cooperative attitude - Ability to perform basic math - Able to cooperate with all staff members in all departments - Effective written and oral communication skills - Ability to remain calm and focused under all circumstances to deliver exceptional service to customers - Organizational ability and attention to detail Experience **Why Work for Us?** - Full time position - 40 hours per week - Competitive salary with monthly uncapped bonus - Health & dental benefits available after three months of employment - Pension plan available after a year of employment - Career advancement opportunities If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration. - Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination.

We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status._

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