Warranty Administrator
4 days ago
Summary
Aftermarket coordinator position will be expected to work with the Authorized Dealer locations, Väderstad staff, and individual end users of Väderstad Equipment.
Core Competencies
- High degree of customer focus
- Attention to detail
- Strong written and oral communication
- Ability to work independently, highly skilled at time management
- High energy and the ability to handle highly seasonal customer demands
- Adaptability and flexibility able to handle multiple customer demands
- Ability to work individually as well as part of a team
- Ability to communicate clearly both verbally and in writing
- Ability to prioritize and manage conflicting demands
- Ability to respond quickly in a dynamic and changing environment
- Ability to multi-task
- Understanding of Agricultural Industry
- Must be fluent in English and/or French is of benefit but not required
Accountabilities
- Assist with warranty claims
- Manage TopDesk ticketing system
- Answer phone calls from dealerships and customers
- CRM System data purge
- Microsoft Office / Data Entry
Education
- Minimum High School Diploma or GED
- Proficiency with Microsoft Office Suites
- Diploma in Business administration an asset
- Agricultural experience
- Agricultural or Farming experience
Work Conditions
- Primarily a typical office working environment
- Manual dexterity required to use desktop computer and peripherals
- Knowledge of dealer sales principles, methods, practices, and techniques
- Knowledge of building best practices
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