Warranty Administrator

4 days ago


Regina, Canada Väderstad Full time

Summary

Aftermarket coordinator position will be expected to work with the Authorized Dealer locations, Väderstad staff, and individual end users of Väderstad Equipment.

Core Competencies
- High degree of customer focus
- Attention to detail
- Strong written and oral communication
- Ability to work independently, highly skilled at time management
- High energy and the ability to handle highly seasonal customer demands
- Adaptability and flexibility able to handle multiple customer demands
- Ability to work individually as well as part of a team
- Ability to communicate clearly both verbally and in writing
- Ability to prioritize and manage conflicting demands
- Ability to respond quickly in a dynamic and changing environment
- Ability to multi-task
- Understanding of Agricultural Industry
- Must be fluent in English and/or French is of benefit but not required

Accountabilities
- Assist with warranty claims
- Manage TopDesk ticketing system
- Answer phone calls from dealerships and customers
- CRM System data purge
- Microsoft Office / Data Entry

Education
- Minimum High School Diploma or GED
- Proficiency with Microsoft Office Suites
- Diploma in Business administration an asset
- Agricultural experience
- Agricultural or Farming experience

Work Conditions
- Primarily a typical office working environment
- Manual dexterity required to use desktop computer and peripherals
- Knowledge of dealer sales principles, methods, practices, and techniques
- Knowledge of building best practices



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