Warranty Manager – Manufactured Products

Brandt Industries is seeking a Warranty Manager- Manufactured Products for our Regina, SK, location. The Warranty Manager role is a unique entry point into management for engineers and technically skilled professionals – especially those with Dealer Service, field diagnostics, or hands-on equipment experience. This position blends technical problem solving, operational leadership, and cross functional collaboration, while playing a key strategic role in improving product reliability. As a Warranty Manager, you will use analytical and diagnostic skills to drive decisions, influence design and manufacturing improvements, and lead system and process enhancements. This role is ideal for applicants who enjoy evaluating mechanical or equipment failures, leading technical discussions, driving improvements and building strong relationships across engineering, quality, manufacturing, and field support teams.

Duties and Responsibilities

• Manage and develop a team of Warranty Administrators to achieve warranty claim processing objectives
• Serving as the technical escalation point for complex, high-value, or ambiguous warranty cases, while understanding design intent and Dealer experience
• Analyze failure modes, identify trends, and recommend corrective actions by collaborating with Product Support Engineering, Quality Assurance, Design Engineering, Manufacturing, Supply Management, and Dealer support.
• Maintain clear and current warranty documentation, SOPs, policies, troubleshooting guides, and quality standards to support consistent processing.
• Evaluate and enhance warranty processes, identifying bottlenecks, inefficiencies, or systemic gaps, and implement improvements that increase accuracy, speed, and dealer satisfaction.
• Lead or support automation, system upgrades, and process improvement projects to streamline claim processing and reduce manual efforts
• Create and maintain operational dashboards and reporting, to track key performance indicators, such as claim cycle time, reimbursement level, percentage paid out vs net sales, average claims per unit, and supplier recovery.
• Foster a collaborative, technically driven team culture that encourages problem solving, skill development, and balanced workloads.
• Perform in claim processing when technical expertise is required.
• Perform other related duties as assigned.

Required Skills

• Manage and develop a team of Warranty Administrators to achieve warranty claim processing objectives
• Serving as the technical escalation point for complex, high-value, or ambiguous warranty cases, while understanding design intent and Dealer experience
• Analyze failure modes, identify trends, and recommend corrective actions by collaborating with Product Support Engineering, Quality Assurance, Design Engineering, Manufacturing, Supply Management, and Dealer support.
• Maintain clear and current warranty documentation, SOPs, policies, troubleshooting guides, and quality standards to support consistent processing.
• Evaluate and enhance warranty processes, identifying bottlenecks, inefficiencies, or systemic gaps, and implement improvements that increase accuracy, speed, and dealer satisfaction.
• Lead or support automation, system upgrades, and process improvement projects to streamline claim processing and reduce manual efforts
• Create and maintain operational dashboards and reporting, to track key performance indicators, such as claim cycle time, reimbursement level, percentage paid out vs net sales, average claims per unit, and supplier recovery.
• Foster a collaborative, technically driven team culture that encourages problem solving, skill development, and balanced workloads.
• Perform in claim processing when technical expertise is required.
• Perform other related duties as assigned.