IT Operations Specialist

**Company Biography**:
Located on the beautiful homeland that is the traditional territory of the Ojibwe, Potawatomi and Odawa First Nations, for over 50 years, Lambton College has been a ground-breaking institution. Lambton College is a national leader in applied research, teaching methodologies, experiential learning opportunities and future-facing educational innovations. With 13,000+ students from 20 countries around the world, two main campuses in Sarnia, Ontario, and a growing roster of more than 90 diploma, certificate and degree programs, Lambton College offers students flexible learning options with a broad range of programs and courses that incorporate elements of classroom, mobile, hybrid and accelerated educational alternatives.

Lambton College currently ranks third overall in Canada, and second overall in Ontario for Research in addition to maintaining a ranking within the top 4 Colleges for Research in Canada for seven straight years.

At Lambton College, we're proud of where we have been, but more importantly, where we are going, together. With Caring and Vitality as two of our core values at Lambton College, you know you'll be joining a team of passionate and fun colleagues.

**Specific Accountabilities**:
Operation Support Services
Provides College-wide (Ottawa campus and remote locations) IT support

**Configure, install, deploy, and support**:

- Mobile devices and peripherals using standard processes and procedures
- Computer hardware and peripherals using standard images & processes
- Multimedia equipment/services
- Network cabling and edge devices (switches, wireless access points)
- Servers based on defined infrastructure standards

**Analyze, troubleshoot and resolve**:

- All areas of the computing environment
- Work with external vendors to resolve problems
- Edge/distribution network equipment, cabling, and protocols
- Infrastructure components (e.g. Active Directory, DHCP, MS365, VMware)
- Advanced multimedia equipment to support the principles of flexible learning

Lab Support

**Demand Management**:

- Receives requests for software/description of need, investigates/researches requirements and solutions, tests/evaluates available products, recommends solutions, comes to an agreement on pricing, purchases product, maintains licensing records

**Configure, install and deploy**:

- Maintain standard versions and configurations for all software packages and hardware in labs.
- Collaborate with IT Infrastructure, Network Engineering, Client Engineering, and IT Change Management to ensure IT hardware and software meet standards.

**Analyze, troubleshoot and resolve**:

- All hardware and software in the computing environment.
- Work with software vendor technical support teams to resolve problems.

Supports other College systems and utilities; including planning, evaluating, testing, implementing, and maintaining systems approved by IT

IT Governance
- Support the development and general use of an IT Service Catalogue and related service level agreements
- Asset management (e.g. hardware, software, licenses, services)
- Documentation
- IT Operation reports (e.g. ticket metrics, Proof of Concept reports)

User Training
- Performs on-demand customer help/training as required
- Prepares and delivers formal training sessions
- Conduct PD sessions delivered to College staff

**About the Position**:
This is a full-time support staff Bargaining Unit position reporting to the Manager, IT Operations & Security working 35 hours per week at an hourly rate of $33.38, based at the Lambton College site in Ottawa.

The incumbent is a highly customer service orientated individual with the motivation and skill sets/training to solve the majority of IT requests. Provides IT support to both students and employees and provides direct computer lab support for program delivery.

**The incumbent will provide support for**:

- Desktop computers, laptops, mobile devices & peripherals
- Network equipment/interfaces/protocols
- Server software and configuration
- IT asset management, configuration, documentation
- Audio/visual and multimedia support & maintenance
- Computer lab support

The incumbent will be responsible for one on one and group training sessions.

**Qualifications**:
A minimum 2 year diploma required in; Computer Technician, Electronics Technician or equivalent
Minimum 3 years experience with Windows administration, software deployment and support required
Minimum 3 years of practical experience installing and maintaining computer hardware and software and multimedia equipment in a networked environment
Excellent interpersonal, problem solving and verbal/written communication skills
Ability to work independently
Extensive knowledge of Microsoft Windows operating system and system deployment concepts
Extensive knowledge of iOS, Android devices
High degree of initiative; ability to think analytically

**Closing Statement**:
Lambton College is committed to an inclusive, barrier-free selection pr