Customer Solution Specialist

This is a **Remote **role which means you get to work from home

At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.

If you're someone who's excited by a challenge, takes initiative, and moved to make a difference, you'll find success here. We’re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

Think you’re up for the challenge and the fun? If so, consider the following opportunity:
**Customer Solutions Specialist - Loyalty Operations**

At Rogers, our customers are our top priority, and the team members who work with our customers each day are our biggest asset. We provide world class service by connecting to our customers, understanding their needs and offering value-based solutions.

Are you someone who cares about people? Do you get excited about the latest products and services in the market? Do you like to problem solve and come up with winning solutions? Do you enjoy building new skills and taking on new challenges? If so, you’d be a great fit for our Loyalty team

You get to:

- Connect with our customers to identify the products and services that will best meet their needs and to build long-term meaningful relationships
- Build Loyalty with our customers by providing value based solutions
- Act as an advocate and provide feedback on offers, programs, and processes on behalf of your customers and colleagues
- Contribute to key business metrics including OTE (Own The Experience) and revenue
- Participate in a robust learning program designed to build your communication skills, product knowledge, and ability to provide an enhanced customer experience
- Be part of a highly engaged team of solutions specialists supporting Canadians coast to coast

You should have:

- 2-5 Years of experience working in customer service and customer retention programs
- An awareness of the market and consumer trends, including the latest wireless and residential products and services provided by Rogers and our competitors
- A track record of owning problems end to end, to come to a productive resolution
- An ability to build rapport, listen actively and effectively, and communicate clearly and concisely
- A history of demonstrating positive business results and building collaborative relationships
- A genuine passion for providing a world class customer experience
- A flexible schedule and experience navigating computer systems and tools
- Experience deescalating customers while problem solving

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1600 - 4710 Kingsway (351), Burnaby, BC
Travel Requirements: Up to 10%
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 263772

Together, we'll make more possible, and these six shared values guide and define our work:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment

Posting Notes: Customer Experience