Solution Specialist Ii

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Solution Specialist II based in our Head Office.
- Please note that this is a hybrid role based out of our Burnaby, BC office (2 Days _On_ Site / 3 Days Remote). Applicants who are not _located_ within commuting distance of our Head Office or are not looking to _relocate_ to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered._
- As a Solution Specialist II at BCAA, you’ll take a lead role in designing, implementing, and supporting business and infrastructure systems in a multi cloud environment. Leveraging your expertise in Windows and Linux system administration, AWS, and Azure platforms, you’ll provide technical consulting, design architecture, and operational direction to drive infrastructure innovation and operational excellence.

In this position, you will contribute to automation initiatives, security and identity management, and multi-tier architecture development. You’ll also play a critical role in troubleshooting complex technical issues, designing disaster recovery solutions, and researching new technologies to ensure BCAA’s infrastructure aligns with best practices and operational needs.

This is an exciting opportunity for a technical expert who thrives in dynamic, collaborative environments and is committed to delivering value-driven automation and infrastructure services.

Who you are:
- You are a skilled IT professional with expertise in hybrid environments and cloud platforms such as AWS and Azure.- You have a deep understanding of infrastructure technologies, including Active Directory, system administration, and networking.- You are highly analytical, proactive, and capable of solving complex technical challenges with innovative solutions.- You thrive in collaborative, agile teams and enjoy contributing to continuous improvement and operational efficiency.- You are detail-oriented, with excellent documentation skills and a focus on maintaining high-quality standards.

What you’ll do:
- Design, build, and support redundant systems, disaster recovery policies, and data archiving solutions to protect data assets.- Manage and automate workloads in cloud environments, utilizing AWS cloud technologies and scripting languages such as PowerShell and Python.- Implement and maintain security, identity, and access management solutions, including AWS IAM and Azure SSO.- Troubleshoot and resolve complex technical incidents across all environments, ensuring optimal system performance and reliability.-
- Plan, deploy, and maintain Azure/AWS systems to meet operational and project requirements.- Collaborate with cross-functional teams to advocate for design strategies that leverage emerging technologies, frameworks, and processes.- Contribute to continuous improvement initiatives, including CI/CD and Infrastructure as Code (IAC) implementations.- Conduct research and provide recommendations on new technologies and standards to support procurement and development efforts.- Develop and maintain high-quality documentation to ensure clear communication of technical solutions and processes.

What you bring:
- Associate’s, Bachelor’s, or Post-Graduate Degree in Computer Science, Information Systems, or Computer Engineering.- 7+ years of IT experience, including 4+ years of system administration in Windows/Linux environments.- 3+ years of hands-on experience in AWS systems administration or engineering.- Expertise in Windows System Administration, including Active Directory, Group Policy, DNS, and DHCP.- Proficiency with infrastructure technologies, such as VMware, Cisco UCS, NetApp, and networking/security best practices.- Technical experience with AWS cloud services (e.g., EC2, S3, Lambda, IAM) and Azure/O365 platform services (e.g., Conditional Access, Identity Services).- Strong scripting and automation skills with tools like PowerShell and Python.- Knowledge of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs).- Bonus Skills- Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert or AWS Certified Solutions Architect are preferred.

Internal Applicants: Please note that the internal posting closes on January 30, 2025, and the role is a Grade 14 position.

The salary range for this position is $97,384.68 to $121,730.88 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn u