Web-to-print Solutions Support Specialists

2 weeks ago

Burnaby, Canada PressCentric Software Solutions Full time

**PressCentric Job Posting**

PressCentric specializes in Web-to-Print software solutions for printing companies using the Software-as-a-Service model. We are seeking one full-time, permanent Web-to-Print Solutions Specialists at our Vancouver location.

**Title of Position**:Web-to-Print Solutions Support Specialists (NOC 6221)

**Number of Positions available**:1

**Term**:This is a full-time, permanent position based on a 40-hour work week.

**Wage**:$28.85 / hour

The overall purpose of this position is to facilitate and execute inside and outside sales campaigns whilst being active in increasing client retention rates. Due to a subscription-based business model customer retention is of paramount importance to PressCentric. Therefore, it is necessary to provide first class ongoing customer support and training. New clients can often be unfamiliar with web to print systems and will require consultation on best practices when providing managed print services to their customers.

Duties will include, but not limited to:

- Help with initial setup, training and on-boarding of new clients and retain clients past the trial period.
- Provide ongoing customer support and training on system operation for existing clients.
- Consult with clients after sale on the best practices for web to print solutions.
- Troubleshoot technical problems, providing immediate CSS or HTML fixes for smaller aesthetic issues or provide input to developers when storefronts or services must be tailored to suit clients' needs.
- Identify potential clients who could benefit from web to print technology and solicit them.
- Promote additional services to existing clients.
- Assist in development of reports and proposals as part of sales presentations to illustrate benefits of using our services.
- Prepare and administer sales contracts using DocuSign.
- Conduct sales transactions through Internet-based electronic commerce.
- Create and manage Salesforce campaigns & ZenDesk macros.

**Requirements**:

- Post-secondary education in computing, software development or a related field.
- Ability to communicate effectively in an English speaking environment.
- Minimum one year of computer or technical sales experience.
- Practical knowledge of SEO / marketing in a print provider context.

Bonus if you have:

- Experience with print management and print production systems
- Experience with and knowledge of print provider business methodologies

**Job Types**: Full-time, Permanent

**Salary**: $28.85 per hour

**Benefits**:

- Dental care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- BURNABY, BC: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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