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Bilingual Remote Technician Fr-an

3 weeks ago

Laval, Canada Bureau en Gros Full time

: 1212694

**Vaccination Requirements**:
Staples is committed to taking every reasonable precaution to protect our associates, our customers and the communities we operate in. To support the health and safety of our associates, COVID-19 vaccination is an essential requirement of this position. As such, all offers of employment will be conditional upon either (i) proof of full COVID-19 vaccination or (ii) proof of need for accommodation under relevant human rights legislation, and Staples determination that the requested accommodation can be provided without undue hardship. You will be required to submit proof of full vaccination or proof of need for accommodation during our background screening process.

**Who we are**

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

**We are building an inclusive and diverse team**

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

**Some of what you will do**:
Working fully remote, the Remote Technician is responsible for completing tech work remotely as requested by stores through ETS (Easy Tech System) ticket tracking queue and customers through the Tech Support Subscription. Responsibilities include but are not limited to telephone support related to the issue, performing remote computer diagnostics, repairs, operating system installations, software installs and configuration work for customers on behalf of Staples retail locations. They are responsible for establishing and maintaining service excellence by assigning the highest priority to customer satisfaction and demonstrating quality in every aspect of work.

**Specifically, You Will**
- Maintain an acceptable standard of productivity by completing priority planned work quickly and accurately
- Provide timely completion of assignments and related administrative duties.
- Up-hold the highest of professional standards when performing work on customers' computers.
- Ensures a strict level of confidentiality regarding customers' files and service contracts.
- Ensure work performed is well documented and tickets have proper updates in ETS.
- Ensure that all commitments are met on a timely basis.
- The schedule may include various shifts, including nights and weekends.
- Understands and adheres to all privacy and information management policies and procedures.
- Communicate with Store Associates/Managers and Customers (Internal / External) regularly to discuss service events and provide updates and support.
- Collaborate with Staples Associates across various business units to ensure timely, high-quality results.
- Accountable for ensuring the prevention and resolution of customer issues and store escalations.
- Properly secures company and customer assets and physical inventory and follows all loss prevention and essential control procedures.
- Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist.
- Checks and understands all sources of communication for information
- Identifies and communicates suggestions for improvements in all areas of the business.

**Some of what you need**:

- Successful completion of high school or more significant.
- A+ Certification is required
- Strong working knowledge of computers.
- Verifiable and demonstrated skill in performing services/upgrades to all types of computers.
- Capacity to communicate with customers effectively using a variety of mediums.
- Ability to resolve customer concerns diplomatically.
- Ability to make integrity decisions that support company guidelines and make good business sense.
- Ability to plan, organize and prioritize efficiently and effectively to handle their daily responsibilities and serve our customers.
- The ability to work effectively with ongoing distractions is necessary.
- Can engage appropriately and work as part of a team.
- Capacity to work independently and seek out assistance as required.
- High proficiency in English language skills (written & oral). High Bilingual (French/English) proficiency (written & oral) is preferred in provinces requiring French language support.

**Additional Information**:
Hybrid work environment

bringyourpassion

**Job** Technology

**Location(s)** CA-QC-Laval

**Other Locations** Canada

**Schedule** Part-time
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**Employment Statement