Technician, Customer Relations

1 week ago

Laval, Canada Couche-Tard Full time

**JOIN OUR TEAM**

**At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. **You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day. In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let's grow together

**Technician, Customer Relations**
- ____________________________________________

**Department**: Customer Relations

**Location**: Laval, QC (4204 boulevard Industriel, H7L 0E3)

**Hybrid work**: 3 days at the office and 2 days remotely

**Type of employment**: Temporary (6 months contract) Full Time (40 hours - Sunday to Thursday 8:30 to 5)

**THE ROLE**

The Customer Relations Technician will be responsible for responding to customer questions and comments. They will also be responsible for communicating information to the various parties involved.

**WHAT YOU’LL DO**
- Case management (follow-ups and/or verifications with relevant departments: accounting, marketing, sales, suppliers, claims/security, human resources, external business partners, coordinator, operations manager and managers);
- Ensure customer satisfaction by delivering quality work and responding to requests on time;
- Maintain up-to-date database in computer system;
- Report and account for comments received on a monthly basis;
- Analyze and account for the monthly gift card report (cost breakdown by regions and accounts);
- Follow-up on more complex situations and advise operations managers on various situations;
- Other related tasks and projects.

**WHAT YOU’LL NEED**

We want you to join our team Here's what we're looking for:
**Education**:

- DEC or DEP in relevant training.

**Experiences**:

- Minimum of one (1) year relevant experience.

**Knowledge and skills**
- Proficiency in Microsoft Office environment (Word, Excel, Power Point);
- Exceptional active listening and communication skills, both verbal and written;
- Ability to manage diverse situations in a positive and professional manner;
- Analytical skills and good problem-solving judgment.

**Language skills**
- Bilingualism required (French and English), both written and spoken, as the person will be called upon to serve English-speaking regions.

**WHY YOU SHOULD WORK HERE**:
Chez Couche-Tard/Circle K, nous croyons que les membres de nos équipes sont le cœur et l’âme de notre entreprise. En nous rejoignant, vous obtenez non seulement un emploi — vous devenez membre d’une communauté dynamique où vos talents sont valorisés, votre croissance est encouragée et vos contributions font une réelle différence.
- At Couche-Tard/Circle K, we're committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents._

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