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Customer Service

3 weeks ago

Terrebonne, Canada Emipire Health Dist. Full time

** IN PERSON POSITION ONLY**

**CANDIDATE MUST RESIDE IN CANADA ALREADY AND LIVE IN PROXIMITY**

**SALARY DEPENDING ON EXPERIENCE**
- Handle customer phone calls with professionalism and courtesy and provide customers with a remarkable experience
- Resolve product issues by understanding customer's complaint, determining the cause and following up to ensure resolution as quickly as possible
- Coordinate with different departments to ensure prompt resolution of customer issues
- Maintain customer records/files by updating account information
- help order entry department in busy times
- Communicate with Reps to help solve issues
- Process claims with various carriers
- Track shipments
- Issue Credits
- Contribute to the team effort by performing related tasks as needed
- Other related tasks
- Possibility of more hours if needed

Skills Required:

- 1 years Customer Service experience and good phone etiquette
- Excellent verbal and written communication skills in English
- Disciplined and motivated
- Ability to multitask
- Team player
- Performs well under pressure
- Good listening skills
- Ability to actively follow up
- Likes to consult and help people
- Naturally positive, open to new learning
- Find creative solutions to unforeseen events and problems
- Presence, interpersonal skills and enthusiasm
- Proficiency in computer skills

**Job Types**: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

Expected start date: 2025-02-10