Front of House Supervisor-barista

2 weeks ago

Toronto, Canada Forno Cultura Full time

**About Forno Cultura**

Forno Cultura is an artisanal bakery rooted in Italian traditions, offering high-quality, handcrafted products. We take pride in our strong community connections, sustainable practices, and a welcoming atmosphere that celebrates food and culture.

**Position Overview**

We are seeking a dynamic and passionate Front of House Supervisor/Barista to lead our front-of-house team and deliver exceptional hospitality. This role combines leadership responsibilities with hands-on barista duties, ensuring that every guest receives an authentic Forno Cultura experience. If you’re a team-oriented individual with a passion for artisanal products and creating memorable customer interactions, we’d love to hear from you.

**Key Responsibilities**

**Supervision & Leadership**:

- Oversee daily front-of-house operations, ensuring smooth service flow.
- Lead, mentor, and train the front-of-house staff, promoting teamwork and high standards.
- Ensure adherence to Forno Cultura’s customer service principles, promoting a welcoming environment.
- Manage shift scheduling and staff performance, addressing any issues promptly and professionally.

**Barista Duties**:

- Prepare and serve coffee to highest standard.
- Maintain cleanliness and organization of the coffee station and front-of-house areas.
- Ensure product quality and presentation reflect Forno Cultura’s artisanal approach.
- Manage coffee bean and beverage inventory, placing orders as needed.

**Hospitality**:

- Provide an exceptional level of service, building rapport with customers and handling inquiries and concerns.
- Educate customers about our artisanal products, ingredients, and the Forno Cultura story.
- Handle POS transactions accurately and efficiently.

**Operational Duties**:

- Monitor inventory levels of front-of-house items, assist with ordering
- Ensure compliance with health and safety regulations and cleanliness standards.
- Assist with visual merchandising, product displays, and special promotions.

Qualifications & Skills
- Proven experience in a supervisory role within a café or similar environment.
- Skilled barista with a strong knowledge of coffee preparation techniques.
- Excellent leadership and interpersonal skills, with a focus on team development.
- Strong communication abilities and problem-solving skills.
- Passionate about artisanal food, customer service, and hospitality.
- Ability to multitask and work in a fast-paced environment.

**Benefits**:

- Competitive salary based on experience.
- Opportunity to grow within the company.
- Employee discounts on Forno Cultura products.
- Collaborative and creative work environment.
- Health and medical benefits

**Job Types**: Full-time, Permanent

Pay: $18.50-$20.00 per hour

**Experience**:

- barista: 3 years (required)
- Food industry: 3 years (required)

Licence/Certification:

- Food Handler Certification (required)
- Smart Serve (required)

Work Location: In person

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