front of house supervisor-barista

1 week ago

Toronto, Ontario, Canada Forno Cultura Full time

About Forno Cultura

Forno Cultura is an artisanal bakery rooted in Italian traditions, offering high-quality, handcrafted products. We take pride in our strong community connections, sustainable practices, and a welcoming atmosphere that celebrates food and culture.

Position Overview

We are seeking a dynamic and passionate Front of House Supervisor/Barista to lead our front-of-house team and deliver exceptional hospitality. This role combines leadership responsibilities with hands-on barista duties, ensuring that every guest receives an authentic Forno Cultura experience. If you're a team-oriented individual with a passion for artisanal products and creating memorable customer interactions, we'd love to hear from you.

Key Responsibilities

Supervision & Leadership:

· Oversee daily front-of-house operations, ensuring smooth service flow.

· Lead, mentor, and train the front-of-house staff, promoting teamwork and high standards.

· Ensure adherence to Forno Cultura's customer service principles, promoting a welcoming environment.

· Manage shift scheduling and staff performance, addressing any issues promptly and professionally.

Barista Duties:

· Prepare and serve coffee to highest standard.

· Maintain cleanliness and organization of the coffee station and front-of-house areas.

· Ensure product quality and presentation reflect Forno Cultura's artisanal approach.

· Manage coffee bean and beverage inventory, placing orders as needed.

Hospitality:

· Provide an exceptional level of service, building rapport with customers and handling inquiries and concerns.

· Educate customers about our artisanal products, ingredients, and the Forno Cultura story.

· Handle POS transactions accurately and efficiently.

Operational Duties:

· Monitor inventory levels of front-of-house items, assist with ordering

· Ensure compliance with health and safety regulations and cleanliness standards.

· Assist with visual merchandising, product displays, and special promotions.

Qualifications & Skills

§ Proven experience in a supervisory role within a café or similar environment.

§ Skilled barista with a strong knowledge of coffee preparation techniques.

§ Excellent leadership and interpersonal skills, with a focus on team development.

§ Strong communication abilities and problem-solving skills.

§ Passionate about artisanal food, customer service, and hospitality.

§ Ability to multitask and work in a fast-paced environment.

Benefits

§ Competitive salary based on experience.

§ Opportunity to grow within the company.

§ Employee discounts on Forno Cultura products.

§ Collaborative and creative work environment.

§ Health and medical benefits

Job Types: Full-time, Permanent

Pay: $19.00-$20.00 per hour

Experience:

  • barista: 3 years (required)
  • Food industry: 3 years (required)

Licence/Certification:

  • Food Handler Certification (required)
  • Smart Serve (required)

Work Location: In person

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