front of house supervisor-barista
1 week ago
About Forno Cultura
Forno Cultura is an artisanal bakery rooted in Italian traditions, offering high-quality, handcrafted products. We take pride in our strong community connections, sustainable practices, and a welcoming atmosphere that celebrates food and culture.
Position Overview
We are seeking a dynamic and passionate Front of House Supervisor/Barista to lead our front-of-house team and deliver exceptional hospitality. This role combines leadership responsibilities with hands-on barista duties, ensuring that every guest receives an authentic Forno Cultura experience. If you're a team-oriented individual with a passion for artisanal products and creating memorable customer interactions, we'd love to hear from you.
Key Responsibilities
Supervision & Leadership:
· Oversee daily front-of-house operations, ensuring smooth service flow.
· Lead, mentor, and train the front-of-house staff, promoting teamwork and high standards.
· Ensure adherence to Forno Cultura's customer service principles, promoting a welcoming environment.
· Manage shift scheduling and staff performance, addressing any issues promptly and professionally.
Barista Duties:
· Prepare and serve coffee to highest standard.
· Maintain cleanliness and organization of the coffee station and front-of-house areas.
· Ensure product quality and presentation reflect Forno Cultura's artisanal approach.
· Manage coffee bean and beverage inventory, placing orders as needed.
Hospitality:
· Provide an exceptional level of service, building rapport with customers and handling inquiries and concerns.
· Educate customers about our artisanal products, ingredients, and the Forno Cultura story.
· Handle POS transactions accurately and efficiently.
Operational Duties:
· Monitor inventory levels of front-of-house items, assist with ordering
· Ensure compliance with health and safety regulations and cleanliness standards.
· Assist with visual merchandising, product displays, and special promotions.
Qualifications & Skills
§ Proven experience in a supervisory role within a café or similar environment.
§ Skilled barista with a strong knowledge of coffee preparation techniques.
§ Excellent leadership and interpersonal skills, with a focus on team development.
§ Strong communication abilities and problem-solving skills.
§ Passionate about artisanal food, customer service, and hospitality.
§ Ability to multitask and work in a fast-paced environment.
Benefits
§ Competitive salary based on experience.
§ Opportunity to grow within the company.
§ Employee discounts on Forno Cultura products.
§ Collaborative and creative work environment.
§ Health and medical benefits
Job Types: Full-time, Permanent
Pay: $19.00-$20.00 per hour
Experience:
- barista: 3 years (required)
- Food industry: 3 years (required)
Licence/Certification:
- Food Handler Certification (required)
- Smart Serve (required)
Work Location: In person
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