Technical Support Specialist

**Hi, we are ecobee.**
ecobee introduced the world's first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.
In 2021, ecobee became a subsidiary of Generac Power Systems. Generac introduced the first affordable backup generator and later created the category of automatic home standby generator. The company is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid. Together, we take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.
**Why we love to do what we do**:
We're helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we're proud of what we've done so far, there's still a lot we can do—and you can be part of it.
**Join our extraordinary team.**
We're a rapidly growing global tech company headquartered in the heart of downtown Toronto with offices in Toronto, Canada and Leeds, UK (and remote ecopeeps in the US). We get to work with some of North America and UK's leading professionals. Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose. We're always looking for curious, talented, and passionate people to join our team.

**Who You'll Be Joining**:
Our Technical Support team focus on providing the best possible customer experience through troubleshooting and solving all kinds of inquiries. They are a smart, curious, and empathetic team who strive to stand out from the crowd and consistently receive great reviews from our customers as a result. We are proud of our support team, and the reputation we have as a leading company in smart home technology is in large part attributed to their dedication to our customers.
We are committed to supporting our customers remotely and we focus on providing them with the help they need. We are open Monday-Friday, 5:00am-9:00pm PT, and Saturday-Sunday, 6:00am-6:00pm PT, including weekends and holidays_._
**How you'll make an impact**:
Technical Support Specialist are a huge benefit to ecobee as they enable our users and installers to take full advantage of our smart devices and services. If you have a passion for customer support, love learning, and appreciate a good challenge, this role might be just what you're looking for
**What You'll Bring to the Table**:

- Superior verbal and written communication skills; having a friendly and accessible communication style is what we're all about
- Ability to approach problems with empathy, remain calm, adapt to change, and showcase strong troubleshooting abilities.
- The aptitude and eagerness to learn and adapt to new technology.
- Proficient multitasking skills: you're able to listen to and document all our customer interactions in real time.
- **Nice to have, but not required**: An understanding of smart home technology and/or the Internet of Things would be considered an asset If these aren't something you're familiar with, no worries - we provide all the training and resources for our employees to succeed in this role

**Interview Process**:

- A 30-minute phone/video call with a member in Talent Acquisition
- A 1-hour final virtual interview and presentation. You will be asked to prepare a 10-15-minute live demo on a topic of your choosing, followed by a Q&A. Expect situational and behavioral questions

**With ecobee, you'll have the opportunity to**:

- _Be part of something big: _Get to work in a fresh, dynamic, and ever-growing industry.
- _Make an environmental difference: _Make a sustainable impact while on your daily job, and after it through programs like ecobee acts.
- _Expand your career: _Learn with our in-house learning enablement team, grow with our quarterly hackathons, and enjoy our generous professional learning budget.
- _Put people first: _Benefit from competitive salaries, health benefits, and a progressive Parental Top-Up Program (75% top-up or five bonus days off).
- _Play a part on an exceptional culture: _Enjoy a fun and casual workplace with an open concept office, located at Corus Quay. ecobee Leeds is based at our riverside office on the Calls.
- _Celebrate diversity: _Be part of a truly welcoming workplace. We offer a mentorship program and bias training.

**Are you interested? Let's make it work.**
Our people are empowered to take ownership of their schedules with workflows that allow for flexible hours. Based on you