IT Technical Support Specialist

5 days ago

Vancouver, Canada Canucks Full time

**Position**: IT Technical Support Specialist
**Department**: Information Technology
**Reports to**: Manager, IT Help Desk
***:
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
(Other duties may be assigned as required)
Providing second level support on computer hardware and software issues on both Microsoft and Apple platforms
Technical specialist in Microsoft intune, active directory, and Mac management controls
Recording all calls in the Technology Ticket Management System as per escalation procedures and priority settings and assigning to appropriate Technology staff member
Tracking IT hardware and software inventory
Assisting in documenting and communicating user/technical service policies for products
Developing reference, training materials, and providing end-user training
Collaboratively liaising with other team members, departments, and appropriate vendors, following issues through to resolution
Developing and participating in actions to maintain and improve risk management and compliance programs
Developing and maintaining systems documentation
Assisting in evaluation and selection of systems hardware and software
Supporting outside normal business hours, including events at Rogers Arena and Abbotsford Centre
Supporting various off-site locations servicing companies within the AG Group
REQUIRED EXPERIENCE AND QUALIFICATIONS
Associate degree in the field of computer science and/or 3 years equivalent work experience.
2 - 3 years' experience within the Information Technology industry in a support capacity
Proficient in the Microsoft Ecosystem, including Office/O365, Exchange, Remote Desktop and Desktop OS
Strong knowledge of Apple MacOS and iOS devices
Thrives in a fast-paced, team-oriented environment, handling multiple tasks efficiently and collaboratively
Strong organizational skills and attention to detail, with the ability to multi-task and balance priorities
Exceptional written and verbal communication skills, fostering clear and concise interactions with both technical and non-technical stakeholders
Excellent research, consulting, analytical and probing skills (i.e., know how to ask the right questions to determine and meet needs)
Solid problem solving and troubleshooting skills coupled with a willingness to learn
Possess a valid driver's license and vehicle
Ability to work flexible, extended hours, as required.
Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.

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