Technical Support Specialist

1 week ago

Vancouver, Canada SLR Consulting Full time

We are SLR Consulting (Canada), a 600+ team of advisory, environmental/engineering, and regulatory professionals across 20+ office locations in Canada. We deliver environmental and sustainability services to our clients through the integration of advisory and over 30 technical environmental and engineering disciplines to help clients address some of their most complex challenges around sustainability, we are Making Sustainability Happen.

As our new **Technical Support Specialist**, you will play an important role on a team whose work is essential to achieving this goal. Success in this role will mean combining your significant technological skills and client-centered mindset to help ensure that our internal operations are always running smoothly and efficiently, and that all our staff’s IT needs are met.
- An Accomplished Multi-tasker - you’re comfortable working under challenging deadlines, and working through multiple competing priorities and projects across various locations, with a high-level of adaptability
- Business Savvy - your understanding of IT goes beyond the technical function - you understand budgeting and project management, and can see how a strong IT department is integral to supporting the business goals of the company
- Dedicated and Self-sufficient - you possess a strong desire and aptitude to embrace a continuous learning mindset, and are eager to promote a positive work environment - you’re a strong team member, but also capable of working independently with little oversight

**Responsibilities**:

- Provide user level technical support for computers, printers, and various hardware items
- Setup and maintain user accounts and mailboxes (Office 365)
- Assist with procurement, inventory, and implementation of new computer equipment and technologies
- Assist with monitoring printers, copiers, and fax machines to make sure they are working properly and receiving regular maintenance
- Assist with maintaining user access rights and logs for network access including onboarding of new employees and removal of inactive employees
- Assist in setup of IT equipment and computer web meetings for company meetings, events, and lunch & learn presentations
- Assist with technical documentation of systems and processes, including the creation and documentation of IT systems and networks
- Daily check various logs (backup, etc.) and fix/report any issues
- Work schedule includes on-call and after hours support on a rotating schedule - weekend work may be required on occasion

Here’s what else you’ll enjoy as part of our team:

- Competitive total compensation package including comprehensive benefits, vacation, and a suite of wellness initiatives
- The salary range for this position is $65,000-75,000. Final agreed upon compensation will be commensurate with individual education, professional designation, experience, internal parity, and location.
- Full-time, permanent role with flexible scheduling available
- Opportunities for professional growth and advancement

**Qualifications**:

- Bachelor’s degree in Information Systems or equivalent experience
- Minimum of five years of related work experience
- Basic knowledge of current technologies available in the IT world
- Familiarity with the following platform/technologies is preferred: Sophos routers, Hyper-V, Azure, Exchange, and Office 365 administration
- Previous experience with computer and printer maintenance and repair an asset
- Willingness to work on-call hours as needed, including after hours and weekends

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