Technical Support Specialist
3 days ago
Description Please note, this is a temporary full-time role, covering for a 13-month maternity leave. The Technical Support Specialist resolves (external) customer technical issues in a timely and effective fashion for Absolute’s corporate products using strong customer service and technical skills. As such, technical aptitude, empathy, and ability manage multiple concurrent issues are crucial.We operate a follow-the-sun support model with our other support centers and some working hour’s flexibility is required – including periodic on-call requirements - but there are no swing shifts, or night shifts in the normal rotation.You will be joining a team of accomplished support professionals that are respected across the organization for the value they bring to our customers and to the Absolute business.What You’ll BringExcellent technical troubleshooting and issue documentation skillsStrong working knowledge of various Operating Systems, including installation, configuration, and authentication methods; (Windows, Linux, iOS, macOS, and Android)Good understanding of IT security conceptsGood understanding of software deployment and disk imaging solutionsStrong knowledge of firewalls, anti-virus and encryption productsProficiency with IP networking concepts and protocols:LAN / WAN networking concepts including IP, TCP, UDP, ICMP, routing, and firewalls.LAN / WAN equipment installation, configuration, and troubleshooting.Understanding of patching and vulnerability scanning solutionsExperience writing and using basic database queriesExperience with one or more CRM or ticket tracking systemsOutstanding customer service skills - effectively communicate in both verbal and written English (additional language skills always welcome)Initiative, tenacity, and a real desire to help and support customersA proactive mindset to go beyond basic case workAbility to prioritize and manage a high workload within a fast-paced environmentAble to work independently whilst also contributing to the teamAbility to work fully remote, or in an office setting2+ years in a similar or complimentary roleProtect the security and privacy of Absolute and its customers Preferred ExperienceHands-on experience with network protocol analyzers (NetMon, Wireshark, .Understanding of virtualization software; (VMWare, Nutanix, Scripting (PowerShell and/or Bash)Database (SQL and/or MongoDB)Experience with ServiceNow, SIEM tools, API, SSOIndustry Qualifications: Microsoft, Linux, Cisco, CompTia, etc.The pay rangeThe base pay (OTE) range for this position is from $60,000-65,000 annually; the base pay offered is determined by the market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, temporary full-time employees are eligible for a bonus at the end of the employment term.
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Technical Support Specialist
3 weeks ago
Vancouver, Canada Absolute Security Full timeTemporary full‑time role covering a 13‑month maternity leave. The Technical Support Specialist resolves (external) customer technical issues in a timely and effective fashion for Absolute’s corporate products using strong customer service and technical skills. Technical aptitude, empathy, and ability to manage multiple concurrent issues are crucial. We...
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