Account Manager

**About Northern**

Headquartered in London, Ontario, Northern is an integrated digital solutions agency helping leading brands across North America navigate digital transformation. Our solutions help brands grow by optimizing their digital customer journey. We have strategically assembled a group of innovators, who have a passion for technology, design, and improving digital experiences.

**What We’re Looking For**

We are currently seeking a highly motivated **Account Manager **to join our **CX**(Client Experience) team

The **Account Manager** is responsible for assisting with the promotion of the company, ongoing maintenance of **client relationships**, planning of **solutions**, identification and acquisition of new clients, and **coordinating** the **design and development** of 10-15 projects simultaneously. With the support of their account team, the Account Manager is also responsible for orchestrating the appropriate **client experience** for 5 to 15 client accounts.
- **_Hybrid/Remote work is available nationally._**

**Benefits of Becoming a Northerner**

In exchange for your talent and expertise, Northern is committed to providing:

- Health & Dental Benefits plan, including a Health Spending Account
- Wellness Program & LifeWorks EAP
- Fitness Reimbursement Program
- Vet Care Program
- RRSP Matching
- Profit-Sharing
- Endless Professional Growth Opportunities
- Delicious Meals & Company Social Events
- Free Onsite Parking
- Referral Bonus Program
- Flexible work environment - so you can work where & when you work best
- Allowance to help set up home office
- Just to name a few..._

**Key Responsibilities**
- ** Primary Client Contact**: Act as the main point of contact for clients, delivering high-value solutions, strategic marketing, and technical guidance to achieve short and long-term goals.
- **Relationship Building**: Foster positive relationships with clients, driving business development and generating innovative agency-client strategies.
- **Estimation and Influencing**: Create time and value estimates for existing clients, supporting the project management team in influencing clients and resolving disagreements.
- **Sales Target Achievement**:Successfully meet sales targets and conduct regular account reviews to ensure client satisfaction and business growth.
- **Project Leadership**: Serve as the primary client contact and liaison for the project team, ensuring clear communication and facilitating project decisions.
- **Team Coordination**: Lead and coordinate project team members, resources, and workflow processes to ensure smooth project execution.
- **Comprehensive Support**: Provide comprehensive support throughout the project lifecycle, including document authoring, alternative solutions, and project readiness.
- **Business Development**:Engage in proactive business development activities such as attending networking events, participating in speaking engagements, and interacting with key decision makers.
- **Client Research**: Conduct research on top tier clients to identify business opportunities within their organization and vertical.
- **Technology Promotion**: Promote the agency's technology stack and service offerings through RFP opportunities, short-list presentations, and delivering compelling pitches.

**Knowledge, Education & Experience Required**
- ** 4+** years experience working at an **ecommerce agency **in an **account **or **project management** role
- Exceptional business-oriented written and verbal communication skills
- Experience and confidence speaking publicly and making presentations as needed
- Exceptional relationship management skills; ability to listen, understand, empathize, communicate constructively, and connect well with clients
- Strong skills in organization, time management, and teamwork
- Ability to acquire a valid passport and the interest to travel
- Google Suite and CRM (Salesforce) experience is an asset

Since its founding in 2015, Northern has grown to nearly 150 employees, helping leading brands across North America navigate digital transformation.

Northern is positioned as a leader in the performance advertising industry as a Facebook Marketing Partner and Google Premier Partner —awarded to only 3% of agency partners in Canada. Our campaigns with leading brands in North America have been recognized as best in class through the Google Premier Partner Awards, Search Engine Land Awards, and the Canadian Search Awards.

Northern’s continued growth, strengthened by our strong company culture, has led to multiple recognitions by Great Place to Work® Canada including Best Workplaces in Canada, Ontario, for Women, for Hybrid Work, and more.

**Equity and Diversity