Customer Service Representative

2 weeks ago

Coquitlam, Canada Atlas Pest & Wildlife Control Full time

**Company description**
Atlas Pest and Wildlife Control is an industry leader in Metro Vancouver. We take pride in our hard work and our guarantee that we will get the job done no matter what pest problem you face. Having over 100 years of combined experience working in Metro Vancouver, we know pest problems and have the most advanced and environmentally conscious services available.

**Job description**

**Key Responsibilities**:

- Attending to customers and assessing their needs or desire in order to recommend the appropriate service.
- Learn pest knowledge to be able to provide information about our product and service and answer any questions from customers.
- Provide technician support regarding service questions, processing payment or scheduling questions.
- Learn the in house software system used for scheduling services/quotes
- Organizing technicians schedules for route optimization
- Handle customer requests and/or complaints by providing solutions, often within a time limit to ensure the customer is satisfied.

All new hires receive hands-on learning through our in house training program.

This position involves being able to multitask, organizational skills, being quick on your feet for problem solving and most importantly customer service abilities.

**What do you need to get started?**:

- Minimum 1 year experience working in a customer service position
- Experience working with a trade and/or service company will be considered an asset
- Grade 12 Diploma or equivalent.
- Cheerful, positive and respectful attitude
- Strong verbal and written communication skills
- Strong work ethic
- Ability to prioritize and multitask
- Passionate about providing excellent customer service
- Attention to detail to provide written and verbal communication to customers
- Strong organizational skills to be able to keep up with various customer and technician needs in a timely manner
- Abilities to use basic Microsoft Office programs and basic computer skills
- Patience to be able to stay calm in an intense environment
- Adaptability and flexibility in order to deal with different situations

**Additional Information**:

- Working Schedule - Tuesday to Saturday (during training period schedule will be Monday to Friday)
- Health and Dental Benefits available after probation period.
- Monthly gym membership allowance.
- Monthly cell phone allowance.
- All in house training provided.
- Criminal Record Check required.
- Pension available (after 2yrs of active employment)

**Job Types**: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

**Education**:

- Secondary School (preferred)

Work Location: In person

Application deadline: 2024-10-27
Expected start date: 2024-11-18

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