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Customer Service Representative

2 weeks ago

Coquitlam, Canada CLARK FREIGHTWAYS Full time

**Full-Time Customer Service Representative**
**Monday to Friday, 8:30AM - 5:00PM**

**About Us**:
Clark Freightways is a leading BC-based freight carrier, privately owned and operated since 1957. Consistent practice of our founding values of _Integrity, Accountability and Teamwork_ has helped us build our reputation as a reliable freight carrier, and a fair employer.

**What You’ll Do**:

- Respond to customer requests for shipment status - tracking and tracing, problem resolution, proof of delivery (POD) requests and proactive responses and notifications per customer requests, including service schedule variations.
- Address customer concerns regarding overages, shortages and damages (OS&D).
- Provide guidance and information to customers regarding service standards and schedules; clarifying billing information and COD details as requested.
- Collaborate and partner with Operations and Branches to meet customer service requests.
- Update and maintain departmental databases (TMS & CRM) with relevant, up-to-date information.
- Proactively communicate customer concerns and issues to the Business Development department.
- Generate sales leads on an on-going basis and forwards to the Business Development department.
- Participate in other related duties and projects as assigned.

**What You Have**:

- High School diploma; with courses in Customer Service, Business Administration or a related field, with one (1) year experience in customer service; or an equivalent combination of education, training and experience.
- Proven customer service experience.
- Knowledge of LTL freight-handling requirements preferred.
- Experience with a Customer Relationship Management (CRM) preferred.
- Experience with a Transportation Management System (TMS) preferred.
- Solid knowledge of the geography of British Columbia.
- Intermediate level use of the Microsoft Office suite of programs.
- Flexibility to work different shift and overtime as required.

**Who You Are**:

- A strong team contributor with the ability to work effectively as part of a team; collaborating with others to achieve goals and objectives.
- Service-oriented with exceptional interpersonal and customer relations skills; the ability to meet or exceed customer service needs and expectations.
- A clear communicator with excellent written and verbal skills, enabling effective request and delivery of information.
- Highly organized with a proven ability to effectively prioritize work to meet deadlines.

**Why Apply?**
- Starting rate of $23.53 per hour
- Extended Health and Dental
- Life Insurance/AD&D
- Employee Assistance Program
- Employer matched RRSP
- Opportunity to work with a leading freight organization, proudly serving BC

**Job Types**: Full-time, Permanent

Pay: From $23.53 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Work Location: In person