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Customer Service Representative
2 weeks ago
Join Canada's 2nd fastest growing Construction Company
We're not your typical construction company, because our training program is designed to help you succeed. We'll provide the platform for your growth and you'll be rewarded with great opportunities as we scale across North America.
Our teams are filled with professional, talented, friendly, growth-minded people who love their jobs and want to see you succeed. Come represent a forward thinking, eco-friendly company that delivers the most comfortable, creative, fun, and unique experience for our clients and our employees.
About us:
We specialize in resurfacing both residential and commercial driveways, patios, pool decks, playgrounds, and splash pads. Our product is made of recycled rubber and we install projects throughout British Columbia. Being the 3rd fastest growing construction company in Canada, because we offer excellent customer service while delivering consistent high quality work with every project. We are inspired to exceed expectations, and are highly respected in the community. As an innovative company, we place our staff workplace enjoyment at the same level as our client's satisfaction.
We place a high priority on effective communication in our daily activities and build strong and honest relationships as a result. We provide uncompromising service to our clients and are looking for fun, honest, hard-working, passionate, and positive leaders to join our team.
A Customer Service Representative (CSR) plays a critical role in providing administrative support to the customer service team and booking quality leads for our sales team.
**Responsibilities**:
- Proactively engage with incoming leads and new customers to qualify their needs and determine their potential fit before scheduling meetings for the sales team.
- Take the time to build rapport and establish a trusting relationship with prospects on the phone, setting the stage for a successful handoff to the sales representative.- Maintain a thorough understanding of the company's products and services, policies, and procedures, and use this knowledge to provide high-quality customer service.
- Ensure all Customer Relationship Management (CRM) procedures are followed, with detailed notes and all relevant sales information documented for the sales team.
- Provide administrative support to the customer service team, including maintaining customer service records, preparing reports, and coordinating appointments.
- Collaborate with other departments, such as sales and marketing, to address customer issues and improve the customer experience.
- Use customer service software and tools, including CRMs, to efficiently manage customer requests.
- Ensure that customer service records are accurately documented and tracked.
- Analyze customer service data and identify trends and opportunities for improvement.
- Participate in training and development programs to enhance customer service skills and knowledge.
- Stay up-to-date with industry trends, developments, and best practices in customer service.
**Requirements**:
- Experienced at providing exceptional customer service. You know what it takes to make a sale. You’re friendly, professional and take ownership of your work.
- Detail oriented, organized, and focused. You don’t let anything slip through the cracks.
- A multi-tasking octopus. You easily prioritize tasks and manage your time appropriately.
- Proactive. You’re a problem solver who will jump in to make improvements wherever necessary.
- A fast learner. You’re comfortable learning new systems, software and figuring out what’s up. (You’ll need to be proficient with MS Office and Macs.)
- An excellent communicator, both written and verbal. In order to keep things running smoothly, we need to communicate clearly with one another.
- A hard worker who likes to have fun. That’s just how we do it around here.
- A question asker. If you don’t know, ask We’re always happy to help each other.
- Kind, empathetic, and wants to contribute to a great team.
**Benefits**:
Extended health coverage included after the 3 month probation period
High School Diploma is an asset
