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Special Accounts, Specialist Iii

2 weeks ago

Vancouver, Canada Vancouver City Savings Credit Union Full time

Vancity is the largest private sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada. Come join our team of 2,600 diverse individuals and access competitive rewards & benefits, all while knowing you are a part of a greater movement.

Do you consider yourself a great communicator, enjoy finding creative solutions and have at least one year of lending experience in the financial industry? Use these skills to provide our members with solutions to support their short and long-term financial well-being while minimizing risk to Vancity.

**The Team**: The Specialist Special Accounts report directly to the Team Manager Special Accounts.

**A typical day would involve**:

- Assess current financial situation of members in order to provide sound advice and support while maintaining member files according to established guidelines.
- Reviewing member profiles and recommend optimal recovery solutions which include negotiation of payment arrangements, restructure, litigation, and write-offs to achieve maximum member benefit while mitigating risk and minimizing loss to Vancity.
- Partnering with related internal/external stakeholders (e.g. Visa, lawyers, realtors, appraisers) in order to resolve the debt and meet business objectives

**You are**:

- **Resourceful -** You understand and utilize the network of resources available to you and can independently formulate appropriate solutions for your members
- **Tech-savvy -** People often say you're a quick learner and great with technology & systems
- **A strong relationship builder -** You find it easy to get to know others and build trust
- **Ready for a challenge -** You have a positive attitude and are able to work in a fast-paced changing environment
- **Analytical -** You can review information, detect anomalies, investigate and resolve discrepancies.

**You have**:

- **A High School diploma -** At a minimum, yo have graduated from high school and/or equivalent
- **Completion of Financial Planning Coursework -** You have taken Fundamentals of Personal Financial Planning or Financial Planning 1 and the CUIC 210
- **Lending Experience -** One year of lending experience in the financial industry

**Bonus Points**:

- Completed trusted advisor or trusted enabler training
- Experience in working with internal and external stakeholders from different levels and areas of the organization

**Pay Band**: 5

**Posting Deadline: Until Filled**

**We offer**:

- We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada
- Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs
- New employees receive between three and four weeks of vacation allowance per calendar year, and the number of vacation days grows — to a maximum of six weeks per year — as their length of service increases. In addition, full-time, permanent staff can purchase up to six extra days of vacation through our flexible benefits package.
- In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness, plus opportunities to take unpaid leave for a variety of reasons.

Vancity is an inclusive and equitable employer and actively seeks to advance racial equity, inclusion and belonging across the organization. Vancity offers required accommodations in all stages of the recruitment process. If you require an accommodation, please advise us, and we will work with you to meet your needs