Special Accounts, Specialist Ii

**Our Story & Purpose**:
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

**Your Role in Supporting Our Members**:
As a **Special Accounts Specialist II**, you will investigate the root causes of loan delinquency among retail members and provide sound financial advice to support recovery solutions that maximize member benefit while minimizing risk to Vancity. You will work closely with internal and external stakeholders to resolve debt issues and contribute to a differentiated member experience. We’re looking for someone analytical, collaborative, and member-focused who can navigate complex financial situations with empathy and precision.

This is a **Full-time, Permanent** role based at **Vancity head office** and will report directly to the **Team Manager, Special Accounts**. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands

**How You'll Make an Impact**:

- Assessing the financial situation of retail members to provide tailored advice and support
- Reviewing member profiles and recommending recovery solutions such as payment arrangements, restructures, litigation, or write-offs
- Partnering with internal and external stakeholders including Visa, ICF, lawyers, insolvency trustees, realtors, and appraisers
- Maintaining accurate and compliant member files
- Escalating unresolved issues to senior staff
- Contributing to the development of program content and process improvements
- Acting as a resource for specialized advice and guidance

**What You’ll Bring to the Team**:

- Post-secondary education or diploma in Business Administration, or an equivalent combination of education and experience
- Experience in lending within banking or financial institutions is an asset
- Strong analytical skills to detect anomalies and resolve discrepancies
- Solid understanding of financial industry practices and recovery strategies
- Effective communication and interpersonal skills to support member engagement

**Extra Skills That Set You Apart**:

- Experience working with CRM systems
- Familiarity with legal processes related to debt recovery

**You’ll Thrive Here If You Are**:

- Analytical - You enjoy solving problems and making data-driven decisions
- Empathetic - You understand the importance of member well-being and financial dignity
- Collaborative - You work well across teams and with external partners
- Detail-oriented - You maintain accurate records and follow procedures carefully

**What You’ll Earn**:
**Why You’ll Love Working Here**:
A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

- **Living Wage Employer**: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers
- **Customizable Benefits**: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs
- **Generous Vacation**: New employees start with 3-4 weeks of vacation per year, with additional days earned over time
- **Extra Stat Holidays**: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness
- **Immediate Health Coverage**: Health and dental benefits begin on your hire date, with three levels of coverage to choose from
- **Defined Benefit Pension**: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone

**Vancity Talent Programs**:
At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

**Education**: Preferred

- Post Secondary Education/Diploma or better in Business Administration

**Skills**: Preferred

- Lending