Administrative Assistant

1 week ago

Markham, Canada CWI Lighting Full time

**Job description**

**Responsibilities**:

- Efficiently handle order entry processes, ensuring accuracy and timeliness.
- Manage e-commerce orders, including processing, tracking, and addressing customer inquiries.
- Close orders on the e-commerce portals in a systematic and organized manner, maintaining proper documentation.
- Provide customer service assistance to authorized dealers and end-users as required.
- Collaborate with internal teams to streamline order fulfillment processes.
- Maintain clear and organized records of orders, shipments, and related documentation.
- Provide support in resolving any order-related issues and discrepancies.
- Perform other administrative tasks as needed to support the overall efficiency of the team.

**Requirements**:

- Advanced skills in Microsoft Excel, including **VLOOKUP, COUNTIF, MATCH, INDEX, PIVOT TABLE.**:

- Ability to create and maintain detailed spreadsheets for order tracking and analysis.
- Proven experience in order entry and e-commerce order management.
- Strong background in e-commerce portals and managing associated documentation.
- Excellent organizational and multitasking skills.
- Strong customer service background with the ability to address inquiries and resolve issues promptly and effectively.
- Effective communication skills for coordinating with internal teams and external partners.
- Ability to work independently and prioritize tasks efficiently.

**Adaptability**:

- Flexibility to adapt to a fast-paced work environment with changing priorities.
- Capacity to handle unexpected challenges and find effective solutions.

**Team Collaboration**:

- Collaborating with cross-functional teams to ensure seamless operations.
- Ability to work cohesively with different departments to enhance overall organizational efficiency.

**Preferred Qualifications**:

- Previous experience in administrative roles with a specific emphasis on order entry, customer service, and/or e-commerce operations.
- Demonstrated proficiency in handling shipping logistics and related tasks.
- Knowledge of industry-standard shipping practices and logistics solutions.

**Ability to commute/relocate**:

- Markham, ON L3R 3J9: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- DCS / DEC (required)

**Experience**:

- Administrative experience: 3 years (required)
- Order processing: 3 years (required)
- Customer Service: 2 years (required)

**Job Types**:Full-time, Permanent

**Pay**:$22.00 per hour

**Expected hours**: 40 per week

**Work Location**: In person

**Benefits**:

- Casual dress
- On-site parking

**Schedule**:

- 8 hour shift
- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Job Types**: Full-time, Permanent

Pay: $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Microsoft Excel: 2 years (required)
- Microsoft Office: 2 years (required)
- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

Work Location: In person

Application deadline: 2024-11-15
Expected start date: 2024-11-18

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