Logistics Administrator

1 day ago

Vancouver, Canada Moe's Home Collection Full time

**ABOUT US**:
Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.

We’re a people-first company and what we do wouldn’t be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our flexible work culture and team of creative and passionate individuals.

The mission of our Logistics department is to provide exceptional service and carrier interactions throughout the lifecycle of an order.

Reporting directly to the Logistics Supervisor, the Logistics Administrator will bring excellent organizational skills to manage orders from receipt to shipment, including scheduling, order verification, and data management.

**DUTIES & RESPONSIBILITIES**:

- Coordinate and communicate delivery schedules with customers
- Back end management of Proof of Delivery and carrier invoices
- Interact with Intermodal/LTL/FTL Consolidation teams to identify and resolve issues
- Communicate with sales and customer care teams to improve the delivery of our services
- Provide reports to internal and external customers as required
- Work closely with carrier to ensure effective execution of goods transportation
- Organizes and maintains hard copy and electronic documentation supporting order fulfillment, distribution, pricing and contractual obligations
- Oversee retail orders / deliveries
- Coordinate inventory transfers to stores, photoshoots, markets.
- Issue credit memos for returned goods

**SKILLS & QUALIFICATIONS**:

- 1+ year of logistics or distribution experience in a high-volume environment
- Intermediate to advanced computer skills including Microsoft Office, navigating the web, and ability to type 50+ wpm
- High School diploma required
- Professional written and verbal proficiency in English
- Excellent telephone etiquette and ability to de-escalate customer concerns

**WHAT WE OFFER**:

- Competitive salary plus bonus.
- Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources.
- Three weeks of vacation in your first year.
- Hybrid environment with the opportunity to work remotely for two weeks per year.
- Casual, dog-friendly, and open office with views of downtown Vancouver and the North Shore mountains.
- Stocked kitchen with snacks, fresh fruit, coffee, and tea.
- Ergonomic workstations with sit-stand desks.
- Free electric vehicle charging at our head office.
- Generous product discounts for yourself, friends, and family.
- Professional development opportunities.
- Office gym and free weekly spin classes at Ride Cycle Club (locations in Vancouver, Calgary, and Toronto).

The salary range for this role is currently budgeted at 40,000 - 45,000 annually.

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