Band 1 - Intake Supervisor

Posting Title - BAND 1 - Intake Supervisor - Position Classification - Band 1 - Union - N/A - Work Options - Location - Vancouver, BC V6B 0N8 CA Victoria, BC V9B 6X2 CA (Primary) - Salary Range - $65,300.21 - $93,100.19 annually - Close Date - 9/23/2025 - Job Type - Regular Full Time - Temporary End Date - Ministry/Organization - BC Public Service -> Off of the Police Complaint Co - Ministry Branch / Division - Office of the Police Complaint Commissioner - Job Summary **Intake Supervisor** **Band 1** **Salary range: $65,300.21 - $93,100.19** **Regular, Full-Time** **Victoria, BC** The Intake Supervisor is responsible for the development, preparation, drafting, review and coordination of all assigned intake and associated administrative initiatives and activities. The position supervises intake staff and oversees the flow of work, logístical systems support and accessibility for matters related to client service and the receiving and processing of complaints and facilitating access to support for complainants from community organizations. The position will actively engage in providing intake services, particularly for complex cases, and act as the escalation point for issues. **Qualifications** This position will be of interest to applicants who demonstrate the following: Required Qualifications: - University degree in a related field (e.g.: psychology, social work, Indigenous social work, counselling, mental health and addictions, social justice, etc.) plus **2**years’ related experience; **OR**: - Diploma or post-secondary courses in a related field plus **3** years’ related experience. - Related experience includes the following: - Providing client service to members of the public who may present with challenges, mental health disorders, physical or cognitive disabilities and/or personal crisis; - Leading intake services and/or informing intake service standards or practices; - Researching and analyzing information; - Effective communication verbally and in writing. - Minimum 1-year supervisory experience. - Successful completion of Enhanced Security Screening will be required. - Other equivalent combinations of education and experience may be considered. Preferred Qualifications: - Two years or more of supervisory experience. - Experience or training in trauma-informed and/or cultural-safety practices. - Experience drafting executive-level documents such as reports, briefing notes, letters, etc. - Fluency in more than one language. - Experience building relationships and/or providing client service to people with diverse lived experiences including, First Nations, Métis, Inuit and/or Indigenous, Black or racialized people, people with diverse gender identities or expressions, and/or people with disabilities. - Applicants who self-identify as First Nations, Métis, Inuit and/ or Indigenous, Black or racialized, women, 2SLGBTQ+, people with diverse gender identities or expressions, and/or people with disabilities. **Proviso**: - Occasional travel may be required, including attending in community to provide intake services where appropriate. Complete qualifications, including competencies, are outlined in the job profile, which can be found linked at the bottom of this page. This posting is for one permanent, full-time position. An eligibility list for similar temporary or permanent future opportunities may be established. Temporary positions may become full or part-time, permanent status. This position is excluded from union membership. This position will be full-time in-office. Hybrid work arrangements are not being considered at this time for this position. Occasional travel and/or telework may be required. **TO APPLY**: - Your resume - A completed Employment Application Form **NOTES**: Competition Req #**:121090** Closing Date**:12:00 pm (noon) PT, September 23, 2025** **Office of the Police Complaint Commissioner** Effective and accessible civilian oversight that builds trust in police accountability. - Job Category - Leadership and Management