Customer Service Representative

**About Us**

Almost every single thing that you eat, wear, or use (yes, even that Pikachu-shaped baseball cap you secretly love to wear) is imported. But before it makes it past the border, there’s a final, looming hurdle: customs. A complex maze of regulations, enough documentation to bankrupt Dunder Mifflin, harmonized codes, and debates about Santa suit classifications stand between businesses and their products hitting the shelves.

makes customs brokerage seamless for importers in the US and Canada with a modern, digital, frictionless platform. And we’re not alone; Clearit is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO).

**About the Role**

As a Customer Service Representative specializing in customs brokerage, your role is crucial in ensuring smooth and efficient operations that consistently meet our clients' needs. You are the primary point of contact, acting as a bridge between our clients and the complex regulations of international trade. Your ability to manage detailed tasks effectively will facilitate seamless transactions and enhance our clients' overall experience with our services.

This entry-level position offers an excellent opportunity to develop professional skills in the dynamic field of customs brokerage. Your proactive follow-up, problem-solving acumen, and keen attention to detail will be key to your success and growth within the department.

**Responsibilities**:

- Accurately prepare quotes for customs brokerage services and associated fees.
- Proactively contact clients to facilitate the processing of payments for services.
- Assist clients with CARM registration, RPP (Release Prior to Payment) bond enrollment, and navigate other CBSA-related requirements.
- Collaborate with internal departments to facilitate the seamless release of shipments.
- Resolve escalated customer issues with a problem-solving approach and professional fineset.
- Diligently follow up with clients to collect missing documents or information necessary for customs clearance.

**About You**

**Basic Requirements**:

- High school diploma or equivalent
- Proficient in Google Sheets or Microsoft Excel with ability to manage working data and formulas
- Demonstrated interest in customs brokerage and international trade
- Exceptional organizational skills with strong attention to detail
- Clear and professional written and verbal communication abilities
- Customer-focused mindset with proven interpersonal skills
- Adaptable team player who welcomes feedback and continuous improvement
- Ability to be physically present at our Montreal office a minimum of 8 times monthly
- Bilingual (French & English)

**Preferred Requirements**:

- Dispatching experience
- Experience or demonstrated interest in utilizing AI to improve operational efficiency
- Background in logistics or supply chain management
- Knowledge of transportation management systems
- Familiarity with customs documentation and procedures

**Schedule**:
M-F 8 hours per day. 9am-5pm EST.

**Benefits**
- Pay: $38K
- Hybrid work model with just 2 days in person per week
- 15 paid vacation days plus holidays
- Annual training budget
- Equity incentives that vest over time, aligning your success with company growth
- Location in Montreal, Quebec (metro Namur)

Freightos is an equal opportunity employer, committed to treating all potential employees fairly and ensuring equal opportunities for everyone.

**Description de poste : Représentant du Service Clientèle**

**À propos de nous**

Presque tout ce que vous mangez, portez ou utilisez (oui, même cette casquette de baseball en forme de Pikachu que vous adorez secrètement porter) est importé. Mais avant de franchir la frontière, il y a un dernier obstacle important : la douane. Un labyrinthe complexe de réglementations, une montagne de documentation à épuiser Dunder Mifflin, des codes harmonisés et des débats sur les classifications des costumes de Santa, se dressent entre les entreprises et la disponibilité de leurs produits en magasin.

facilite le courtage en douane pour les importateurs aux États-Unis et au Canada avec une plateforme moderne, numérique et sans friction. Et nous ne sommes pas seuls ; Clearit fait partie du groupe Freightos, une entreprise de technologie logistique qui vise à rendre le commerce mondial sans friction. Nous travaillons avec certaines des plus grandes entreprises du monde, nous sommes régulièrement présentés dans des publications de premier plan, nous rendons nos familles fières et nous sommes cotés au Nasdaq (CRGO).

**À propos du rôle**

En tant que représentant du service clientèle spécialisé en courtage en douane, votre rôle est crucial pour assurer des opérations fluides et efficaces qui répondent constamment aux besoins de nos clients. Vous ête