Customer Service Representative

2 weeks ago

Port Coquitlam, Canada City of Port Coquitlam Full time

Job ID:

- J0525-0531
- Position Number:

- 25-065e
- Job Title:

- 25-065e - Customer Service Representative (Part Time, Time Stated)
- Job Type:

- Time stated Part Time
- Time Stated Duration:

- 8 months
- Job Category:

- Development Engineering
- Open Positions:

- 1
- Employee Group:

- 0
- Date Posted:

- May 13, 2025
- Closing Date:

- May 20, 2025

The City of Port Coquitlam is currently seeking a positive, energetic and customer focused, individual to work in our Development Services Department as the Customer Service Representative - Development Engineering. Reporting to the Manager of Development Engineering, the incumbent will perform a variety of customer service tasks to variety of customers. This part time position is a temporary and anticipated to continue for a period of eight months.

**Some of the key responsibilities of this position include but are not limited to**:

- Provide information and assistance by responding to inquiries from a variety of customers, including members of the public, contractors, professionals and internal staff
- Prepares and maintains a variety of correspondence, files, and reports; and compiles information, statistics, communication materials and other documents related to the work
- You are an administrative whiz with thorough knowledge of business English, spelling and punctuation supplemented by post-secondary courses in business communications
- You have at least six months experience with cash handling, point of sale systems or have successfully completed a basic bookkeeping course
- You have a typing speed of at least 45accurate wpm
- You have strong Microsoft Office skills
- You have the ability to build positive working relationships at all levels of the organization
- You have exceptional customer service skills with at least two years’ experience in a customer service role that has been supplemented with conflict resolution training
- You exude positive energy and believe that anything is possible

**What we offer**:

- An hourly salary of $32.59 per hour
- We take our work seriously but not ourselves
- We have a positive attitude about the work we perform
- We care deeply about our community
- Our organization is the ideal size for you to make a difference and have an impact
- We have a strong learning culture and want our people to grow and succeed
- We are a living wage employer
- A diverse, inclusive, and supportive workplace
- A fun, vibrant, and supportive team

**_The City wishes to thank all applicants for their interest and advise that only those to be interviewed will be contacted. To be considered for this position, all certifications and licenses need to be uploaded with your resume and cover letter._

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