General Manager

Hwy 401 WESTBOUND, INGERSOLL, N5C 3K1

General Manager
ONroute is a Canadian operated company that provides a clean, safe & friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario. We are open 24/7/365, proudly serve over 40 million customers each year and partner with great brands in the quick service food & retail industry. What you may not know is that we are a “start-up” with over 2000 employees. In May 2019, ONroute was sold and we are in the process of carving out the business from the previous parent and creating a stand-alone Canadian company. This is an exciting time and a great opportunity for the right person to join our team a General Manager.

Summary
The General Manager is responsible for managing the day to day operation of the plaza. This position is charged with achieving targeted sales, profitability, customer service, and market share goals, while protecting the long-term success and integrity of our business. The General Manager is also responsible for managing his/her operations team and performing other responsibilities as directed by their manager. This position reports to the Regional District Director.

**Essential Functions**:

- Ensures that the brands are open and staffed appropriately, the stores are clean, inventory levels are

appropriate, and equipment is working properly
- Uses judgment and discretion to resolves complex questions and problems and refers more complex issues

to the Director of Operations
- Supervises the day to day activities of associates and assigns responsibilities for specified work
- Monitors activities, duties and responsibilities of exempt-level associates on the management team to

ensure
they are performing exempt-level work on a daily basis
- Coaches and develops assigned operations associates
- Maintains an in-depth understanding of all applicable brand standards, Landlord lease agreements, and all

procedures and protocols to maximize brand/landlord/labor relations
- Maintains an in-depth understanding of all federal, provincial, and local sanitary, safety, and health

standards, and all procedures and protocols
- Monitors and maintains all quality control records, to include ensuring compliance with quality assurance

and loss prevention policies and procedures
- Manages the use and improvement of all systems, policies and procedures developed by ONroute and its

branded partners
- Ensures an exceptional level of food, service, ambience and overall customer and associate satisfaction
- Analyzes and manages financial results of the brands to ensure maximum profits are balanced with

customer and associate satisfaction
- Ensures that all products are prepared and presented in accordance with brand or company standards
- Identifies and executes hiring, termination, advancement, promotion or any other associate status change

needs of the brands
- Maintains effective communication and positive associate relations by ensuring all associate activities are

performed in a timely and professional manner, to include hiring, training, performance reviews,
progressive discipline, resolving associate relations issues, and managing incentive programs
- Always provides the highest quality of customer service to the customers, to include monitoring guest

interactions to ensure proper training of all staff
- Supports and enhances working relationships with partners, landlords and the community
- Acts fairly and honestly in all dealings within ONroute, with our suppliers, and with our customers; treats all

associates fairly, with dignity and respect
- Monitors progress towards brand goals and assigns associates to meet those objectives
- Consistently provides direct reports and/or indirect reports with support, coaching and encouragement

necessary to achieve business goals
- Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual

development goals and business goals
- Develops and implements plans that will motivate and recognize direct reports and/or indirect reports for

their performance.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

- Requires 5 or more years of experience in high volume and/or multi-unit Food and Beverage operations or

other related management experience
- Requires a High School diploma or general education development (GED) diploma; college degree in

hospitality, restaurant management preferred; brand certification a plus
- Must have superior communication skills, both verbal and written
- Requires the ability to implement process and policy changes
- Possesses a proven background in maintaining strong cost control and quality standards
- Possesses knowledge and skills necessary to understand and use financial reports
- Demonstrates the ability to drive profitable growth while improving customer and associate satisfaction
- Demonstrates strong leadership, personnel management and interpersonal skills
- Demonstrates team m