Scheduling Coordinator

1 week ago

Port Coquitlam, Canada Wolf & Wolf Roof Services Full time

**Scheduling Coordinator Role**

Reporting to the Account Manager, the Scheduling Coordinator is responsible for efficiently scheduling and coordinating jobs to ensure seamless service execution. This role is crucial in organizing maintenance services, handling client requests, and managing emergency callouts outside of regular business hours.

**Key Responsibilities**

Job Scheduling & Coordination
- Schedule and coordinate jobs using Jobber in an efficient, organized manner.
- Assign maintenance services and roofing repairs, ensuring smooth execution.
- Receive and organize client service requests, ensuring timely and effective responses.
- Manage and dispatch emergency callouts during after-hours and weekends.

Compliance & Quality Control
- Ensure team health and safety standards are met while on-site.
- Monitor technician performance to identify areas for improvement.
- Provide training to new and existing employees on company standards and procedures.
- Audit work to ensure a high level of quality and adherence to industry standards.

Administrative Tasks
- Develop and send reports, invoices, and work notices to clients.

Customer Support
- Answer business phone calls during evenings and weekends to uphold our 24/7 service standard.
- Maintain positive client relationships by responding to inquiries and concerns.

**Qualifications**
- Minimum 2-3 years of experience in the roofing industry.
- Strong ability to schedule, coordinate, and prioritize tasks efficiently.
- Comfortable using technology with a willingness to learn new tools
- Excellent communication, problem-solving, and organizational skills
- Valid Class 5 driver’s license (this position may require occasional driving).

**Compensation & Benefits**
- Salary Range: $57,500 - $65,000
- Medical & dental insurance (after 3 months)
- On-the-job training and ongoing professional development opportunities

Pay: $57,500.00-$65,000.00 per year

**Benefits**:

- Company car
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed

Application question(s):

- Do you have a strong ability to schedule, coordinate, and prioritize tasks efficiently?
- Comfortable using technology with a willingness to learn new tools?

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Roofing: 3 years (required)

Work Location: In person

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