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Customer Care Representative, Property Services

2 weeks ago

St Catharines, Canada RWC Management Full time

**Job Duties**
- Act as a liaison between the company and tenants/potential tenants
- Identify leasing prospects, respond to routine leasing inquiries and book showings
- Handle all move-in and outs
- Collect monthly rent payments
- Demonstrate and promote client driven attitude with internal and external communications.
- Investigate tenant disturbances, violations and complaints in a timely and professional manner
- Perform regular property inspections
- Prepare vacancy reports
- Perform background checks on prospective tenants prior to creating a lease agreement
- Coordinate with the accounting department, document lease payments and perform immediate collections of delinquent accounts.
- Request for quotes, supervise work and approve invoices for all services required to maintain the properties.
- Ensure 24/7 availability of emergency services.
- Manage tenant relations and coordinate requests for repairs and maintenance, understanding of rent charges, lease issues and other tenant concerns.
- Build sustainable relationships with clients, co-workers, vendors and tenants.
- Participate in meetings that deal with leasing of properties.
- Assist in coordination of customer moves, including key cards, building access and tenant insurance
- Maintain property tenant and emergency guide and review with each new customer.
- Be an active participant to meetings and offer recommendations/ideas on processes.

**Requirements**:

- Minimum 2 years of customer service experience
- Valid driver's license and access to a reliable vehicle is required for travel to various rental properties.
- Ability to understand and carry out industry specific written and oral direction.
- Effective written and verbal communication skills as well as presentation skills.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- Highly flexible, with solid interpersonal skills that allow one to work effectively with diverse tenants
- Ability to follow through and complete overlapping projects.
- Strong customer service and troubleshooting skills.

This is a full time position with the expectation that the incumbent will have to work evenings and weekends to meet with potential tenants and to handle move ins/outs.

**Salary**: $42,000.00-$47,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability