Quality Assurance Manager

**Job Summary**

**I Have A Chance Support Services Ltd.** Provides services to individuals requiring support in various aspects of their lives. IHAC is a private agency located in the quiet communities of Spruce Grove and Stony Plain, AB as well as Ontario. The atmosphere around town provides opportunity for individuals to feel respected, welcome, and included in the community.

**Responsibilities and Duties**

The Role of the Quality Assurance Manager is to develop and maintain a dynamic environment dedicated to continuous quality improvement such as:

- Provide direction and support for the Quality Assurance Team.
- Develop, review, and modify the general IHAC orientation, site-specific orientation, Medication Administration orientation, and Health & Safety orientation.
- Coach employees, supervisors, and managers in best practices (i.e. Community Disability Services, Health & Safety).
- Provide, facilitate, or encourage employee development through ongoing training opportunities (in-house, external, on-the-job, and equipment orientations) and training packages.
- Maintain positive public relations and create a positive, respectful work environment.
- Develop, review, and modify IHAC’s Policies & Procedures Manual and forms.
- Ensure compliance with provincial and federal privacy legislation, labour standards/law, contractual obligations, Accreditation Standards, Supportive Living Accommodation Standards, and the Alberta Occupational Health & Safety Act, Regulation, and Code.
- Prepare IHAC for inspections, Accreditation Survey (CAC Standards), and Residential Accommodations Standards inspections.
- Ensure completion of all documentation concerning planned procedures and restrictive procedures from conception through implementation (e.g. ABC trackers, Functional Assessments, etc.).
- Participate in the on-call schedule for after-hours emergency situations.
- Ensure compliance with Health & Safety Legislation and responsibilities.
- Participate in employee Accident/Incident Investigations.
- Together with the Director of Operations, develop annual business plans and ensure continuation towards goals.
- Ensure annual surveys are completed and results are analyzed and communicated (i.e. Client Feedback Survey, Guardian Feedback Survey, Employee Satisfaction Survey, Health & Safety Survey, Residential Program Review, Day Options Program Review, and the annual Rights Discussion).
- Complete, analyze, and communicate results of trends, statistics, best practices, and information obtained from research.
- Continually evaluate available resources and training opportunities, practices, and developments in Community Disability Services, legislation, and standards.
- Develop IHAC promotional materials including brochures, information packages, and website information.
- Develop Contract Proposals and Bids

**Qualifications and Skills**

Preferred qualifications include:

- Clean Criminal Record Check.
- Undergraduate Degree or Diploma related to Community Disability Services.
- 5+ years’ experience in the field of Community Disability Services.
- Demonstrated ability to work effectively in a collaborative, team-oriented work environment, supported by well-developed advisory, mentoring, and teaching skills.
- Strong knowledge of provincial and federal labor and privacy laws and standards.
- Sound MS Office skills (Excel, Word, Outlook, and PowerPoint).
- Well-developed skills in verbal and written communication, research, and data/trend analysis.

**Benefits of Working with Us**
- Opportunity for a permanent position
- Employer Paid Benefit Health Plan
- 37.5 Hour Work Week with short workday Friday's
- Employee appreciation days
- Fun, dynamic team to work with

**Job Types**: Full-time, Fixed term contract

**Salary**: $65,000.00-$73,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Stony Plain, AB: reliably commute or plan to relocate before starting work (required)