Case Manager

**Location**:
150 - 8518 Glenlyon Parkway, Burnaby, British Columbia, V5J 0B6

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

Nurse Case Manager

**Location**: British Columbia

**Why is this position important?**

The Nurse Case Manager will respond to patient inquiries, maintain a patient caseload, utilize effective communication skills, and effective problem-solving abilities, both in a team environment as well as independently. Building strong working relationships both internally and externally are key responsibilities to meet specific team and business objectives. In addition, you will attend pre-booked training sessions, complete self
- learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures, Policies, and the College of Nurses Standards of Practice.

**What you will do**:

- Responsible for assigned caseload
- Act as the primary resource & contact for patients, physicians, Health Care Professionals and vendors within the designated area.
- Coordinates & facilitates the client progress from enrollment to drug administration and throughout therapy.
- Provide in home and virtual patient centric education for patient self-injection
- Ensure effective communication between all healthcare teams when dealing with a patient
- Ensure all nursing documentation is completed timely and accurately
- Facilitate self care through the tenets of advocacy, shared decision-making and education.
- Practice cultural competence, with awareness and respect for diversity.
- Ensure thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care are clearly identified and transitioned accordingly.
- Provide status updates related to reimbursement; coordinate nursing requirements; blood work; pharmacy dispensing / delivery / refill requests.
- Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
- Promotes communication and coordination between the MDs/pharma/patients/clinic staff and other departments within SDM Specialty Health Network
- Respect confidentiality, advocate for patients/families to facilitate positive outcomes, and ensure that ethical issues are identified and resolved according to the Canadian Nurses Association Code of Ethics
- Participate in internal and external committees.
- Plan and implement in-services and continuing education programs for both internal and external stakeholders as requested by management.
- Demonstrate commitment to Continuous Quality Improvement.
- Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances.
- Participate in ongoing reflective practice activities.
- Assume responsibility for personal and professional development.
- Travel required within province 30%
- Other responsibilities as required by SDM Specialty Health Network

**What you will need**:

- Five or more years direct clinical experience
- Current professional nursing license in the province of work
- Fluently bilingual in both written and spoken languages (French & English) is an asset
- BScN preferred, however, a combination of experience and education will be considered
- Ability to provide an organized, efficient approach to case management
- Experience in neurology, movement disorders preferred
- Ability to travel within province 30%-50%
- Possession of excellent skills in assessment, communication, critical thinking and decision making
- Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics
- Previous experience with Health Canada Guidelines for reporting adverse events is an asset
- Ability to present to fellow colleagues
- Ability to remain objective and be a team player
- Ability to adapt to a changing environment
- Commitment to the principle of quality client-centered service delivery
- Knowledge of theory and implementation of Continuous Quality Improvement processes
- Knowledge of case management processes
- Valid drivers license and vehicle for travel

**How You’ll succeed**:
At Shoppers Drug Mart, we are always looking for great people to strengthen our culture. We believe that exceptional people embody our values, are authentic, build trust and create connect