Coordinator, Membership

**COORDINATOR, MEMBERSHIP**

**Full Time, 80% In Person**

**Salary starting at $62,000/year**

Are you drawn to Calgary’s thriving tech sector and looking to build a meaningful career that allows you to have an impact in your community? Does the prospect of city-building work excite you? If you thrive in a collaborative environment and enjoy putting your own innovative spin on things, then we think this is what you were meant to do as Platform Calgary’s newest **Coordinator, Membership.**

**What will you do?**
- You will coordinate and liaise with internal teams as the go-to for all recurring member-related events and initiatives, and will be part of the development and rollout of any new initiatives that drive member value. From creating landing pages, to supporting with event logistics and communications, you will help drive engagement to member events
- You will also be responsible for data collection, analysis and reporting on the membership base, for various internal and external stakeholders.
- Passionate about building and nurturing community and strengthening relationships
- Driven to excellence in customer service
- 3+ years of experience in a client-facing administrative or project management role with exceptional organizational skills
- Experience in growing a formal community and nurturing members via client support, customer success and strong relationship-building skills.
- Experienced in gathering data, compiling information, and preparing reports.
- Able to create new processes and work to make existing processes more efficient
- Excellent written and verbal communication skills.
- Ability to flourish in a fast-paced environment, adapt and be proactive.
- Proficiency with digital communication and project management tools, such as G-Suite, Asana, Slack, Eventbrite, HubSpot and Notion are considered an asset.

**Who you are**:

- **2+ years experience using Hubspot, building workflows, dashboards, and managing automation and creating integrations**:

- **Impeccable attention to detail in all work with reliable follow-through on commitments.**:

- **Skilled at managing projects and using time effectively. Experience in Asana an asset.**:

- **Customer service mindset at all times**:

- **Passionate about community building**:

- **Proactiveness to solve problems before they arise and without being asked.**:

- **Strong interpersonal skills to build and maintain relationships with teammates, founders, partners, members and other players in the tech ecosystem.**:

- **Able to be in person/on site 80% of the time as the go-to person for member support and customer service**

**During the interview process, we will be looking for**:

- A high level of professionalism and ability to connect with others to build positive relationships and be a true collaborator.
- Strong emotional intelligence, a high level of empathy and active listening skills.
- Forward thinking - you can anticipate and act on the needs and requests of multiple collaborators/contributors.
- Initiative - proactively create and follow through on new ideas and strategies.

**Platform Calgary perks**:

- **Hybrid and flexible work**: Our team enjoys the flexibility of hybrid work and flexible hours, so we can all do our best work.
- **Great benefits from day one**: Health, dental and wellness benefits; RRSP matching program; parental leave top-up program development stipends and other perks
- **Paid Time Off**: We offer plenty of paid time off, as well as one Flex day per month (with the exception of Dec), plus holiday closure in December/January.
- **A unique place to work**: The Platform Innovation Centre is the front door to Calgary’s tech and innovation community. Home to 160+ partners (and the thousands of guests who attend education programs, meetups and other events) dedicated to helping companies to start, grow and succeed.

We are fostering a culture of belonging that is diverse and inclusive. This begins with an equitable and accessible hiring process.**About Platform Calgary